Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for managing a financial center and it's employees on a day-today basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.

Responsibilities:

Develops talent, including proactive sourcing of candidatesManages client traffic, engaging and appropriately routing clients, and fostering client retentionManages business results through formalized management routines and coachingCreates a world class client experience environmentManages market-level initiative prescribed by market leadersDrives operational excellence by engaging employees on business strategyManages organizational priorities and effective execution

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.People Manager & Coach: Knows and develops team members through coaching and feedback.Financial Steward: Manages expenses and demonstrates an owner’s mindset.Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a diverse work teamIs an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the clientCollaborates effectively to get things done, building and nurturing strong relationshipsDisplays passion, commitment and drive to deliver an experience that improves our clients' financial livesIs confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as neededCommunicates effectively and confidently and is comfortable engaging all clientsHas the ability to learn and adapt to new information and technology platformsApplies strong critical thinking and problem-solving skills to meet clients' needsWill follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulationsEfficiently manages time and capacityCan manage complexity, prioritize tasks, delegate and execute in a fast-paced environmentCan interpret performance results, find opportunities to drive success and hold others accountable to resultsCan be flexible to work weekends and/or extended hours as needed

Desired Qualifications:

1+ years of management experience including hiring, coaching and developing direct reportsExperience in financial services and knowledge of financial services industry, products and solutionsExperience working in an environment with individual and team goals where goals were routinely met or exceededBilingual skills​

Skills:

CoachingCustomer Service ManagementCustomer and Client FocusPerformance ManagementTalent DevelopmentBusiness Operations ManagementRecruitingResult OrientationRisk ManagementSales Performance ManagementInclusive LeadershipLeadership DevelopmentPrioritizationProblem SolvingReferral Management

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC; Safe Act/Loan Originators.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - CA - Roseville - 2221 Douglas Blvd - ROSEVILLE MAIN BC (CA2113)

Pay and benefits information

Pay range

$72,500.00 - $103,800.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.