Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients. Position Summary: Financial Clearance Specialist ensures all necessary information is proactively obtained and verified for proper financial reimbursement of services provided while maintaining a positive patient experience. Location: 750 W. Center Street, West Bridgewater, MA Department: Financial Clearance Specialist This is a full-time 40 hour/ week position Responsibilities: + Accesses work queues and reports and reviews patient accounts to determine financial clearance status of specific patient services. + Takes action on those services without financial clearance. + Ensures demographic and patient contact information is complete and verified with the patient or patient representative. + Verifies the guarantor type and information and ensures it is assigned to the account correctly. This includes personal/family relations, workers compensation insurance, third parties, behavioral health or others as required. + Ensures all possible coverage’s are created and verified, through electronic or manual methods, and all discrepancies are resolved. + Validates that coverage’s are assigned to appropriate visit. + Collects and validates order-related information including office visit, radiology and surgical orders. + Follows up with ordering provider to verify CPT codes. + Verifies Primary Care Physician (PCP) information and ensures appropriate PCP referrals are in place for the provider and service by checking electronic systems and calling PCP offices. + Enters and links referrals and/or authorizations in system. + Processes referrals when necessary, assuring proper tracking and redirection when appropriate. + Using system activities and functions, identifies non-covered services and prepares proper Advance Notice Beneficiary (ABN) or waiver for registration team. Documents account for registrar action. + Analyzes clinical documentation in support of ordered procedure(s) and submits precertification requests through various insurance fax lines, phone systems and web portals. + Follows up on pending accounts and involves ordering provider offices as needed to obtain approvals. + Escalates challenging accounts to provider representative to ensure accounts are approved at least two weeks prior to patient appointment/surgery. + Verifies covered benefits, including remaining hospital days, carve out coverage’s and benefit limits of visit and/or timeframe. + Contacts patients, providers and insurance companies to validate data, collect missing information and resolve information discrepancies. + Understands clinical guidelines for payers requiring authorization to better build cases for authorization requests and provide feedback to clinical departments on required notes. + Communicates with patients and discusses their financial clearance status when necessary. Education/Experience/Licenses/Technical/Other: + Education: High school graduate or equivalent + Experience:At least two years prior experience in a health care setting requiring knowledge of insurance coverage, reimbursement, and/or medical terminology and coding. Experience providing customer service, while processing and verifying electronic demographic, financial or other business-related information and data. + Certification/Licensure: + Software/Hardware: Meditech experience preferred. + Other: