At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate
 solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team
 that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift
 others and enable our people to thrive at work and at home. We boldly go. 
Job Summary： Overall responsibility to ensure accuracy of the Service Office monthly forecast for maintenance, working
 closely with the office deployment team and Regional Service Manager. Carrying out administration of systems to include
 deploying Technicians, to customers for both emergency and scheduled work. To provide cover for other team members
 during holiday periods and when required. 
Responsibilities: - Ensuring DFSD (deployment) forecast is 100% accurate at all times. 
- Responsibility for planning technician’s workload (Quoted & Planned Maintenance Work) to ensure maximum
 utilization/absorption of labour. 
- Working in partnership with other Deployers to ensure maximum utilisation of resources. 
- Run Open Project Report to minimise outstanding works and liaise with Service Managers and Technicians to resolve
 outstanding works. 
- To cross check any incoming/internal correspondence to ensure internal credit and services processes are followed. 
- Liaise with credit function to ensure new orders are approved i.e., account is validated and not on stop. 
· Manage the customer service phone line and customer email requirements. 
- Evaluate customer requests for technical assistance and hand over to the Service Technical Support. 
· Create new jobs in the DFSD system as per customer phone or email requests 
- Process Purchase Orders for service activities and manage authorisation in line with Trane Australia processes and
 policies. 
- Receive goods and order as required into R12 Accounting system in line with Trane Australia processes and policies. 
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer;
 all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual
 orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any
 legally protected status. 
Internal Description
Description - Internal
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate
 solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team
 that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift
 others and enable our people to thrive at work and at home. We boldly go. 
Job Summary： Overall responsibility to ensure accuracy of the Service Office monthly forecast for maintenance, working
 closely with the office deployment team and Regional Service Manager. Carrying out administration of systems to include
 deploying Technicians, to customers for both emergency and scheduled work. To provide cover for other team members
 during holiday periods and when required. 
Responsibilities: - Ensuring DFSD (deployment) forecast is 100% accurate at all times. 
- Responsibility for planning technician’s workload (Quoted & Planned Maintenance Work) to ensure maximum
 utilization/absorption of labour. 
- Working in partnership with other Deployers to ensure maximum utilisation of resources. 
- Run Open Project Report to minimise outstanding works and liaise with Service Managers and Technicians to resolve
 outstanding works. 
- To cross check any incoming/internal correspondence to ensure internal credit and services processes are followed. 
- Liaise with credit function to ensure new orders are approved i.e., account is validated and not on stop. 
· Manage the customer service phone line and customer email requirements. 
- Evaluate customer requests for technical assistance and hand over to the Service Technical Support. 
· Create new jobs in the DFSD system as per customer phone or email requests 
- Process Purchase Orders for service activities and manage authorisation in line with Trane Australia processes and
 policies. 
- Receive goods and order as required into R12 Accounting system in line with Trane Australia processes and policies. 
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer;
 all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual
 orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any
 legally protected status.cted status.