San Jose, Undisclosed, Costa Rica
27 days ago
Financial Controls & Compliance Manager, CX Finance
What You'll Do:

In the Finance Compliance Manager role, you must maintain and elevate the Compliance program for the CX Finance & Operations organization. You will help drive accountability and governance throughout the enterprise. You are understanding and helping to identify risks and controls.

Help reviews the efficiency of controls and processes.Carry out audits of key processes and help identify areas of improvement.Work cross-functional with other teams to mitigate risk.

Key responsibilities include working with x-functional teams and performing ongoing audits to ensure CX and Ops stay in sync with policies governance and controls optimally. Activities include but are not limited to the following:

Handle SOX controls, walkthroughs, and narratives by thoroughly understanding end-to-end processes, conducting quality reviews on process changes, coordinating cross-functional risk assessments with key partners and control owners, and take ownership for control remediation, testing, and quarterly compliance certifications.Improve controls by reviewing existing frameworks, identifying gaps, and ensuring alignment with key risks, while collaborating with stakeholders to implement improvements that strengthen risk mitigation and compliance.Collaborate with GPS on procurement compliance, improving Purchase Requisition creation and approval processes, and conducting procurement audits and analyses within the CX organization.Lead ad-hoc projects to assess financial, business, and operational risks by documenting process flows, crafting Risk & Controls Matrices (RACM), and developing detailed narratives.Ensure compliance with the Global Renewal Policy by auditing and testing the integrity of data, policies, systems, and controls related to ATR and ARR reporting.Update policies impacting Services Revenue and metrics, such as contract date changes, to ensure accuracy and alignment with business objectives.

You will operate as a Strategic Partner to CX and Ops finance/business teams, SOX Process Leads, SOX IT, Global Procurement, external auditors, and respective cross-functional organizations. You will be responsible for setting expectations and performing Internal Control Readiness assessment activities.

Who You Are

You are a strong communicator who thrives in fast-paced environments with tight deadlines. You excel at providing timely responses and ensuring clarity on the status of various tasks. Your attention to detail is reflected in your thorough documentation, which supports both transparency and accountability in your work.

You're also comfortable navigating ambiguity, allowing you to adapt quickly to changing circumstances. With a shown understanding of accounting and financial statement risks, combined with exposure to project management and Cisco’s change implementation processes, you contribute effectively to driving projects forward while mitigating potential risks.

Minimum Requirements: Bachelor’s Degree in Finance, Economics or Accounting 6+ years of relevant Internal audit experience/SOX, Finance/Accounting with knowledge of risk, controls and complianceAdvanced proficiency in English, both written and verbalPreferred qualifications: CPA or Big 4 experience preferredYou have experience initiating operational improvements or establishing critical initiativesYou are able to communicate optimally with strong interpersonal skills with the ability to work with cross-functional teamsYou have excellent organization skills with attention to detail

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco 

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