The Financial Counselor Supervisor will work and be responsible for supervision of Financial Counseling Team for multiple client locations. The position requires extensive knowledge of financial counseling, insurance, patient estimates, local and state financial assistance programs. This role will be responsible for identifying workflow issues and providing solutions. With sharp attention to detail, one would discern client problems, communicate them, and escalate root cause issues to appropriate parties. This role will be responsible for reporting and analyzing daily, weekly, and monthly reporting and KPI metrics providing subject matter expertise to help solve problems and provide solutions. In this role, the successful candidate must display a strong sense of patient care and attention to detail. Must be able to travel to other locations to oversee the process.

Responsibilities:

Supervision and Training

Serve as information resource for team membersEnsure the staffing needs are met at all locations and develop alternate staffing patternsReview and process timecards in timely mannerDevelop and coach team members

Operational

Measure and monitor metrics related to AR performance with emphasis on aging categoriesParticipate in weekly operations meetings to drive performance excellence. Troubleshoot and resolve issues with client concerns with sense of urgencyEstablish working relationships with on and offshore counterpartsTrain and educate team members on new process changesFill in production gaps when neededOther duties as assigned

Required Qualifications:

Intermediate skill level of Microsoft Word, Excel, PowerPoint and OutlookExpert knowledge in Billing Processes Excellent written and verbal communication skillsAbility to work well independently and in teamsGood project management skillsAbility to prioritize, multi-task and work in a fast-paced, high-volume environmentDemonstrates strong leadership qualities and good decision-making abilitiesPositive attitudeMust meet performance standards

Desired Qualifications:

3+ years of Revenue cycle experiencePrevious experience as a financial counselorMedical terminologyKnowledge of Medicaid, Disability and other assistance programs

Physical Requirements:

See, read, and/or operate computers, telephones, office equipment, documents, labels, including manipulating paper requiring the ability to move fingers and hands.Remain sitting, standing, or walking for long periods of time to perform work on a computer, telephone, or other equipment.Frequent interactions with associates, patient care providers, patients, and visitors that require associate to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information banding patients, etc.

R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals, and physician practices. Headquartered in Chicago, R1 is publicly traded organization with employees throughout the US and international locations.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients, and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

For this US-based position, the base pay range is $52,428.00 - $67,298.40 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 5.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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