The Financial Counseling Support role accurately and efficiently assesses patients for insurance status and assists those patients who may require financial aid. Roles and Responsibilities: + Counsels patients and families regarding all financial options including New York State insurance programs, hospital charity care and other payment options. + Properly documents and accurately enters patient information into the NYS Marketplace and hospitals financial system. + Diligently obtains and verifies Medicaid and refers commercial insurance to appriorate department. + Efficiently maintains comprehensive tracking report of hospital charity care applications and Medicaid applications to monitor status and conversation rate. + Proficiently investigates problem accounts, identifies and updates any missing information in an organized fashion. + Accurately and efficiently monitors all pending insurance and charity care reports and worklists. + Counsels patient and families regarding long term and short term rehabilitation applications with the county. + Assumes other duties as assigned by department leadershi[ Job Requirements: Required: High School Diploma or equivalent required. Minimum of 3 years experience with insurance verification/authorization, patient account maintenance or government insurance programs. Certified Application Counselor (CAC) Certification required within 3 months of employment. Continued employment as a Financial Counseling Support is contingent on the employee passing the certification exam. Re-certification must be maintained throughout employment at Crouse Health. Preferred: Associates degree preferred. Special Skills/Equipment: Solid knowledge and understanding of all major health insurance carriers and government insurance programs. Good knowledge and use of electronic accounting systems. Knowledge of MS Office including Outlook. Must pass a Financial Counseling Test with a score of 75% or higher Hourly Rate Range $16.90-$32.19/hour Based on verified education and experience