**Employment Type:** Full time **Shift:** Evening Shift **Description:** Position Summary: Under general supervision and according to established procedures, performs duties associated with interviewing patients and assisting them with making suitable arrangements to meet their financial obligations to Mercy Health Muskegon. **What the Financial Counselor will do:** + Interview patients in person and over the telephone to obtain required financial information to + determine appropriate arrangements and/or program eligibility. + Verifies Medicare, Medicaid and other insurance information, and have in depth conversation with a patient regarding benefit levels and how they apply to services rendered. + Provides assistance to patients with estimate request. **What the Financial Counselor will need:** + High school diploma or equivalent required. Associates Degree preferred. + One year of hospital billing and/or collection experience required or 1 year of experience in hospital insurance verification and collection processes in required in one or more of the following disciplines – Patient Billing/ Accounting, Accounts Receiveable Management, or Patient Access. Patient Access candidates needs to possess insurance verification experience with interpretation of medical benefits of multiple insurance plans. Ability to understand and utilize hospital computer software as well as third party online inquiry systems. + Working knowledge and experience in the Medicaid application process. Working knowledge of commercial healthcare benefits, government programs and sources of financial aid available to patients, including strong knowledge of State, County and Federal Assistance Programs required. + Interpersonal skills necessary to assertively establish patient financial arrangements and effectively provide education and financial counseling to patients and families in a courteous, diplomatic manner Shifts: 2:30 -11:00p; Weekend rotation / every 3 weeks; weekends and holidays to be scheduled in accordance with CBA **Our Commitment to Diversity and Inclusion** Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran