This position may be eligible for a hybrid schedule (3 days in-office, 2 days remote) following successful completion of onsite training and onboarding. The onsite training will span 15 days and will be scheduled immediately after the hire date is confirmed. Eligible applicants must reside within commuting distance of Bozeman Health’s main campus. Position Summary: Financially assess patients, determine ability to pay, collect deposits and negotiate payment arrangements. Additionally, provides information regarding the facility’s payment requirements, alternative financing, and charity care programs. Minimum Qualifications: Required + High School Diploma or Equivalent Preferred + Previous ICD9 and CPT coding + Previous experience in healthcare billing + Previous financial planning/counseling or collection experience Essential Job Functions: In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements. + Verifies eligibility and benefit information on inpatient and scheduled outpatient services before services are performed + Documents benefit information and estimated patient out-of-pocket expense. + Prepares written out-of-pocket estimates and discusses them with patients/family. + Provides potential patients with estimates of charges on specific procedures based on historical charge data. + Prepares written payment agreements signed by the patient/guarantor in accordance with BDH Credit Policy. + Evaluates patient financial status and makes recommendations to Credit Supervisor or Business Office Manager for charity care. + Works with patient/family to explore all alternative funding sources. + Collects deposits in accordance with BDH Financial and Credit policies, and as negotiated with the patient. + Communicates a potential client to the MASH program when appropriate. + Performs third party and self-pay follow-up as required. + Advises Credit Supervisor of potential problem accounts in a timely manner. + Notifies insurance billers of billing errors. Knowledge, Skills, and Abilities + Demonstrates sound judgement, patience, and maintains a professional demeanor at all times + Ability to work in a busy and stressful environment + Ability to work varied shifts + Exercises tact, discretion, sensitivity and maintains confidentiality + Computer applications, MS Office, EMR, internet applications and standard office equipment + Ability to analyze, organize and prioritize work while meeting multiple deadlines + Self-directed, completes assignments accurately, thoroughly and with minimal oversight + Advanced math skills; ability to collect, analyze, interpret and/or present complex data. Schedule Requirements + This role requires regular and sustained attendance. + The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts. + On-call work may be required to respond promptly to organizational, patient, or employee needs. Physical Requirements + Lifting (Rarely – 30 pounds): Exerting force occasionally and/or using a negligible amount of force to lift, carry, push, pull, or otherwise move objects or people. + Sit (Continuously): Maintaining a sitting posture for extended periods may include adjusting body position to prevent discomfort or strain. + Stand (Occasionally): Maintaining a standing posture for extended periods may include adjusting body position to prevent discomfort or strain. + Walk (Occasionally): Walking and moving around within the work area requires good balance and coordination. + Climb (Rarely): Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like using feet and legs; may also use hands and arms. + Twist/Bend/Stoop/Kneel (Occasionally): Twisting, bending, stooping, and kneeling require flexibility and a wide range of motion in the spine and joints. + Reach Above Shoulder Level (Occasionally): Lifting, carrying, pushing, or pulling objects as necessary above the shoulder, requiring strength and stability. + Push/Pull (Occasionally): Using the upper extremities to press or exert force against something with steady force to thrust forward, downward, or outward. + Fine-Finger Movements (Continuously): Picking, pinching, typing, or otherwise working primarily with fingers rather than using the whole hand as in handling. + Vision (Continuously): Close visual acuity to prepare and analyze data and figures and to read computer screens, printed materials, and handwritten materials. + Cognitive Skills (Continuously): Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow. + Exposures (Rarely): Bloodborne pathogens, such as blood, bodily fluids, or tissues. Radiation in settings where medical imaging procedures are performed. Various chemicals and medications are used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances. Infectious diseases due to contact with patients in areas that may have contagious illnesses. *Frequency Key: Continuously (100% - 67% of the time), Repeatedly (66% - 33% of the time), Occasionally (32% - 4% of the time), Rarely (3% - 1% of the time), Never (0%). The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification. They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by individuals so classified. 77212050 Patient Access Management