Workwhere every moment mattersEvery day almost Hartford HealthCareemployees come to work with one thing in common Pride in what we do knowingevery moment matters here We invite you to become part of Connecticutrsquos mostcomprehensive healthcare networkThe creation of the HHC System Support Officerecognizes the work of a large and growing group of employees whose responsibilitiesare continually evolving so that we and our departments now work on behalf ofthe system as a whole rather than a single member organizationWith the creation of our new umbrellaorganization we now have our own identity with a unique payroll benefitsperformance management system service recognition programs and other commonpractices across the systemDepartment DescriptionThe SBO Self Pay department works with patientsand their families with regard to their ability to pay their HartfordHealthcare medical bills The financial counselors help patients to obtaincoverage financial assistance free bed funds andor payment plans in order toassist with payment of their outstanding balances The department alsomaintains a call center to field callsdisputesquestions from providerspatients and customersPosition SummaryIn a multi entity hospital and professional office environment the FinancialCounseling Specialist is responsible for analysis investigation and resolutionof patient balances This role includes ensuring self pay receivablesuninsured and patient balance after insurance and free bed funds areprocessed and resolved according to department policies and regulatoryguidelinesPosition ResponsibilitiesProcesses requests forFinancial Assistance according to policies and procedures Approves requestswithin defined thresholdsProcesses self payrefunds payments payment plans and transfersPerforms pre bad debtscreening reviews accounts for Medicaid Eligibility andor bad debt vscharity careUpdates insuranceinformation on patient accounts that is obtained after the visit iscompletedProcesses and takesaction on Return Mail ClosedReturn Accounts Bankruptcies Attorney RequestsSettlements and other patient correspondenceReports ToManager Self PayWorkwhere every moment mattersEvery day almost Hartford HealthCareemployees come to work with one thing in common Pride in what we do knowingevery moment matters here We invite you to become part of Connecticutrsquos mostcomprehensive healthcare networkThe creation of the HHC System Support Officerecognizes the work of a large and growing group of employees whose responsibilitiesare continually evolving so that we and our departments now work on behalf ofthe system as a whole rather than a single member organizationWith the creation of our new umbrellaorganization we now have our own identity with a unique payroll benefitsperformance management system service recognition programs and other commonpractices across the systemDepartment DescriptionThe SBO Self Pay department works with patientsand their families with regard to their ability to pay their HartfordHealthcare medical bills The financial counselors help patients to obtaincoverage financial assistance free bed funds andor payment plans in order toassist with payment of their outstanding balances The department alsomaintains a call center to field callsdisputesquestions from providerspatients and customersPosition SummaryIn a multi entity hospital and professional office environment the FinancialCounseling Specialist is responsible for analysis investigation and resolutionof patient balances This role includes ensuring self pay receivablesuninsured and patient balance after insurance and free bed funds areprocessed and resolved according to department policies and regulatoryguidelinesPosition ResponsibilitiesProcesses requests forFinancial Assistance according to policies and procedures Approves requestswithin defined thresholdsProcesses self payrefunds payments payment plans and transfersPerforms pre bad debtscreening reviews accounts for Medicaid Eligibility andor bad debt vscharity careUpdates insuranceinformation on patient accounts that is obtained after the visit iscompletedProcesses and takesaction on Return Mail ClosedReturn Accounts Bankruptcies Attorney RequestsSettlements and other patient correspondenceReports ToManager Self PayEducationHigh School Diploma or equivalent work experience is required Associates Degree is preferredExperienceMinimum of ndash years of self pay billing andor collections experience with a hospital professional office or healthcare vendorMinimum of year of experience in a multi entity system with EPIC Experience with Medicaid Eligibility and Financial Assistance ProgramsLicensure Certification RegistrationHBI Patient Financial Services Certified is preferred but not requiredLanguage SkillsEnglish Spanish andor PolishKnowledge Skills and Ability RequirementsMaintains thorough knowledge of State and Federal laws and HHC policies regarding Financial Assistance and Self Pay CollectionsModels teamwork through cooperation and collaboration within and outside the work groupAbility to work in a high volume setting with multiple priorities and deadlinesExcellent communication and customer service skillsProficient in the use of a computerCritical thinking skillsAbility to attain productivity and quality standards per department requirementsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEducationHigh School Diploma or equivalent work experience is required Associates Degree is preferredExperienceMinimum of ndash years of self pay billing andor collections experience with a hospital professional office or healthcare vendorMinimum of year of experience in a multi entity system with EPIC Experience with Medicaid Eligibility and Financial Assistance ProgramsLicensure Certification RegistrationHBI Patient Financial Services Certified is preferred but not requiredLanguage SkillsEnglish Spanish andor PolishKnowledge Skills and Ability RequirementsMaintains thorough knowledge of State and Federal laws and HHC policies regarding Financial Assistance and Self Pay CollectionsModels teamwork through cooperation and collaboration within and outside the work groupAbility to work in a high volume setting with multiple priorities and deadlinesExcellent communication and customer service skillsProficient in the use of a computerCritical thinking skillsAbility to attain productivity and quality standards per department requirementsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment