Minimum Qualifications:

High school or equivalent. Two years related experience required.

Preferred Qualifications:

Associate degree in Healthcare Administration or related field. Four years Revenue Cycle experience preferred.

JOB DESCRIPTION:

The Financial Counselor is responsible for providing patients with a positive financial experience by helping patients navigate and understand insurance benefits and potential financial liability.  The Financial Counselor collects payments, sets up payment arrangements as appropriate, creates estimates, advises patients in person and over the phone on their insurance benefits and coverage, and ensures that self-pay patients have received estimates and payment options.

ESSENTIAL JOB FUNCTIONS:

Gather all relevant information required to process financial assistance requests; including but not limited to working with providers on treatment plans, best practices, and related necessary medical opinions. Document all communication and follow up in the EMR. Assess the current financial situation of patients through the verification of patient insurance benefits and income.  Determine eligibility for Medical Assistance, Emergency Medical Assistance, Community Programs, and Government Programs.    Explain UTMB’s Patient Financial policy to patients if an assistance program is not available.  Calculate and explain any patient liability before or at the time of service. Counsel patients on out-of-pocket liabilities. Collect deductibles, pre-payments, and outstanding balances following established collection procedures; or alternatively, create a payment plan with the patient and document the agreement appropriately.  

Marginal or Periodic Functions: 

Adheres to internal controls and reporting structure. Performs related duties as required.

KNOWLEDGE/SKILLS/ABILITIES

Experience in providing a high level of customer service. Maintains effective and cooperative working relationships with co-workers, leaders, clinical staff and patients. Must be detail oriented and accurate. Ability to multi-task and prioritize tasks. Willingly accepts feedback. Flexible and innovative. Ability to problem-solve and work independently. Dependable and reliable in achieving goals

 

WORKING ENVIRONMENT/EQUIPMENT

Standard office environment, standard office equipment.

SALARY RANGE:

Actual salary commensurate with experience.

 

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.

Compensation