Job Title

Team: The role is part of our Payments division - Outpayce https://outpayce.com/en. You will work on a customer onboarding team focusing on non-regulated customers.

Common Accountabilities:

Works using existing procedures or guidelines and provides inputs to support/influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.

Works with a moderate level of guidance and direction from the manager.

Specific Accountabilities:

Responsible for customer contact during the onboarding and KYC process.

Ensure timely and accurate follow-up of ongoing cases.

Responsible for updating internal systems with the documentation received from the customer.

Update and maintain the database of contracted and implemented products per customer.

Oversee, monitor, report, and follow up on active cases.

Facilitate calls with stakeholders and partners.

Identify and drive process improvements.

Job Requirements:

Proficient in English and Spanish.

Proficient in Microsoft Excel.

Effective workload and time management skills.

KYC knowledge is an advantage but not required.

This role is suitable for individuals with experience in customer onboarding or business-to-business customer support.

#LI-EMEA

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.