At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America’s Best Large Employers and America’s Best Employers for Women, Computerworld magazine’s list of 100 Best Places to Work in Information Technology, DiversityInc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time’s Top Workplace. Additionally, Moffitt is proud to have earned the prestigious Magnet® designation in recognition of its nursing excellence. Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999.
Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision.

Summary

Position Highlights:

As a Financial Clearance Unit Intake Specialist at the Moffitt Cancer Center, you are responsible for registering patients, verifying insurance eligibility, identifying benefits coverage, providing benefits information, perform financial screening, providing financial assistance options and initiating the scheduling process of new patients.

As part of the FCU Intake Call Center, you are responsible for gathering accurate information and answering questions from our patients. Your upbeat, approachable, and compassionate personality critical as you work individually with each patient to ensure their information is entered correctly in the computer systems. You must be efficient and accurate due to the high volume of calls. In addition to being rewarded with a competitive compensation package with excellent medical, dental, retirement and time-off benefits, the FCU Intake Specialist has opportunities for advancement in the Hospital's Revenue Cycle Department. A career ladder is in place to reward high productivity, quality, and skills.

The Ideal Candidate Will Have:   

Associate’s Degree Two (2) years of experience in Insurance Verfiication or Financial Counseling 

Responsibilities:

Pre-registration

Creating Intake encounters for new patients. Accurately obtaining demographic, insurance, referral information from patients to ensure encounters are billed appropriately. Explains required registration elements and scheduling process to patients to ensure they are properly prepared for next steps until first appointment. Keeps an organized work environment (both physical and electronic)

Verification of Benefits

Reviewing insurance information, verifying eligibility and benefits to determine if patient can receive care at the Cancer Center per patient's plan. Referring uninsured or under insured new patients to the appropriate area to ensure prompt clinical care at Moffitt or preferred network if needed.

Scheduling Requests

Communicates with ordering, referring, or attending providers and patients to correctly place scheduling requests for future appointments of new patients. Uses AIDET as appropriate.

Distribution of Patient Medical Records

Reviewing outside medical records of new patients to be distributed to clinics to ensure patients are scheduled with the proper clinic according to the diagnosis

Credentials and Qualifications:

High School Diploma/GED Minimum of one (1) year on customer service in a healthcare setting with an emphasis in physician/hospital registration, collections, insurance verification and/or financial counseling

 

Schedule:

Call center hours are 7am to 6pm  Must be available to work 8am to 12pm every Saturday Schedule is Monday through Friday with one day off during the week and Saturday Each shift is 9 hours