Tech - Operations Support (Accounts Payable - Request to Pay)

Background on what ING is about

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview

The Office of the CIO (OCIO) is a multi-disciplinary team that drives operational excellence by consistently communicating, planning, monitoring and evaluating performance for Technology for ING Australia. The team delivers CIO business management; strategic planning and insights; commercial management and governance; operations and performance management in strong partnership with the technology leadership team, marketing, finance, HR, risk, procurement, the transformation office and global counterpart.

The Operations Analyst for Technology will collaborate with key members of the team and partners to ensure we maintain and execute on our business operations objectives with rigor and precision.

The key responsibilities of this role include:

Logging and tracking of expenses to support forecasting and budgeting.Quality assurance and reconciliation for invoice processingEngagement with relevant team members, stakeholders and vendorsTimely and effective response to queries, risks and issues.Continuous improvement of tools, processes, and reporting to better support your responsibilities and the evolving needs of the business.Effective maintenance of shared mailbox(es), folder structures and the data integrity of registers

The role requires someone with a can-do attitude, who has a passion for finance, data, execution and problem solving with strong verbal and written communication. Tools used are PeopleSoft ERP and the Microsoft suite. 

The role must adhere to ING policies including the completion of all mandatory training requirements and reporting of all incidents. 

Key Responsibilities

70% Operational Excellence - RTP lifecycle management for resources and technology assets/servicesRequest to Pay (RTP) Lifecycle Management overall.Responsible for record keeping related to RTP procedure.Responsible for the data accuracy and completeness of the expense line-item registerEnsure controls and processes are in place and followed for procurements (RTP) and (project) Finance.
 Measures of successTimely delivery with minimal reworkManaging data collation process and workbook maintenance with accuracy and timelinessBusiness process compliance of receipting is followed.Administrative support is operated in a timely and effective manner, demonstrating strong business process understanding to problem solve.Timely reporting in providing insights for actions required on P2P lifecycle management.Stakeholder engagement and feedback.

20% Commercial Excellence – Financial analysisRegistering and tracking expense line items associated with PO to support forecasting and budgeting.Monitoring and analysis of vendor spend against budget.Support team strategy, service and value proposition development and assessing changing needs of the business.Reconciliation and Reporting support to team and manager as required.Drive the improvement of data quality through error identification and coordinate resolution between internal and external stakeholders.Identify, recommend, and drive cost reduction initiatives.Enhancement and capability uplift in tools and reporting to meet the evolving needs of the business.
 Measures of successData files maintained and built consistently joining RTP, control checks built in, variance analysis and reconciliation for review purpose.Demonstration of Enhancement and capability upliftReconciliation of monthly expenses and balances with financial records in RTP, GL and Service Now.Stakeholder engagement and feedback.

10 % Continuous Improvement & ComplianceEnsure compliance to ING and internal processes and policies and guidelines – budget, finance, procurement, risk, and tax.Raise and escalate risks as they occur.Design, implement and maintain business processes and user guides to support the functions of the role.Continuous improvement and monitoring of relationships ensure longevity of influence.Enhancement and capability uplift in tools and reporting to meet the evolving needs of the business.Measures of successContinuous improvement of processes, products, and services.Stakeholder engagement and feedback.

Key Capabilities/Experience

Passion for data, attention to detail, intellectual curiosity, and a love of problem-solvingFast Learner with eye for accuracyProficient knowledge of finance preferred.Proven organisation skills and the ability to meet deadlines.Proficiency in Microsoft Office, particularly Excel, Outlook, and WordUser experience of PeopleSoft ERP and/or Service Now would be advantageous.Strong interpersonal skills with effective verbal and written communicationCritical thinking to problem solve.Develop strong working knowledge of BU objectives and form close business ties with Finance and key BU stakeholders.

Minimum Qualification

Education: Degree qualified in business, marketing or finance discipline. Finance background is preferred.

Previous experience: Finance roles such as intermediate management or financial accounting areas.Good understanding of information flows between, project management, procuring system, payment system and GL system. The ideal candidate will have preferably gained 8+ years in a consulting company and looking to transition into industry or within a similar role within Tech or Financial Services.Other skills or competenciesHigh levels of initiative and attention to detailAcute enquiring mindStrong analytical skillsStrong organizational skillsGood communication and influencing skills.Ability to manage conflicting priorities.