At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

\nFinancial Services & Insurance Leader\n \nWhy We Have This Role\n\n

At Qualtrics, we empower financial services organizations to enhance both customer and employee experiences through tailored insights and innovative solutions. Our financial services offerings help clients understand and improve every aspect of the customer journey and employee engagement, ensuring they can make informed, data-driven decisions. With our industry-leading experience platform, enhanced by unique data and powerful analytics, we lead the way in transforming experiences within the financial services and insurance sectors.

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We are seeking a seasoned sales leader in North America to drive new commercial growth for our financial services solutions, particularly in the realms of customer and employee experience.

\n\nHow You’ll Find Success\n\nCollaborate with Financial Services Leadership: Work closely with the financial services leadership team to craft and implement a strategic sales plan focused on expanding our offerings while identifying high-growth opportunities, target customer segments, and competitive differentiation in both customer and employee experience.\nDrive Revenue Growth: Leverage your expertise in financial services solutions and customer/employee experience management to achieve substantial annual business expansion, aiming for 50%+ growth.\nClose High-Value Deals: Demonstrate a proven ability to influence and close high-value contracts, ensuring strategic alignment and long-term value creation for financial services clients.\nDeliver Exceptional Client Experiences: Exceed customer expectations and foster trust with financial stakeholders by consistently delivering outstanding service, particularly for large-scale contracts in both customer and employee engagement.\nCultivate a High-Performing Sales Culture: Foster an innovative and high-performing sales culture that emphasizes collaboration, continuous learning, and sharing best practices among team members.\nExhibit Commercial Acumen: Exhibit a strong grasp of commercial strategies, including deal structures, pricing models, and key performance metrics specific to the financial services industry.\nChampion Continuous Improvement: Inspire a mindset of transformation and adaptation, guiding your team to excel in a rapidly evolving financial landscape.\nHow You’ll Grow\nStrategic Leadership Role: As a key member of the financial services sales team, you will influence organizational initiatives with executive exposure that substantially impacts the company's long-term strategy concerning both customer and employee experience.\nThought Leadership: Stay current on trends and advancements in customer and employee experience within the financial sector, serving as a thought partner in identifying new opportunities for growth.\n\nThings You’ll Do\n\nLead a Team of Leaders: Manage a team of North America leaders focusing on both enterprise and midmarket financial services clients, addressing needs across customer and employee engagement. Create scalable systems of accountability and forecasting that exceed quotas over time.\nCoach and Mentor: Provide guidance in sales strategy, pipeline management, and career development to help your direct reports excel in both customer and employee experience sales.\nRecruit and Retain Talent: Attract and nurture a talented team of sales professionals skilled in the nuances of financial services sales related to customer and employee experience.\nFacilitate Complex Sales: Train your team on navigating complex financial services sales processes, including stakeholder engagement and contract negotiations related to holistic experience management.\nBuild Relationships with Financial Services Leaders: Develop professional relationships with existing clients and prospects within financial services organizations, engaging at all levels, focusing on both customer and employee experience improvements.\nUnderstand Qualtrics Financial Services Solutions: Maintain in-depth knowledge of Qualtrics' financial services offerings, particularly in areas relating to both customer and employee experience and artificial intelligence within the financial sector.\nCompetitive Landscape Awareness: Keep abreast of the competitive landscape to assist in crafting proposals that resonate with financial services clients focused on enhancing customer and employee experiences.\nCollaborate Across Departments: Develop positive relationships with other internal areas at Qualtrics, such as Professional Services and Implementation, to ensure a cohesive and collaborative approach to customer engagement.\n\nWhat We’re Looking For On Your Resume\n\nExperience: A minimum of 15+ years in financial services sales or software subscription sales, with commercial leadership responsibilities at the second level or higher.\nFinancial Services Proficiency: Strong proficiency in financial technologies and solutions related to both customer and employee experience.\nProven Leadership Excellence: Demonstrated experience in leading high performance large-scale, diverse, and global sales functions within the financial services industry.\nEducational Background: Bachelor's or advanced degree in business, finance, or a related field.\nDynamic Environment Comfort: Comfortable working in a fast-paced, unstructured, and highly competitive environment.\nExceptional Communication Skills: Strong communication, presentation, and storytelling abilities, with a talent for building relationships.\nLocation: This position is based in NYC.\n\nWhat You Should Know About This Team\n\nMotivated Individuals: We work with a team of highly motivated and ambitious individuals. Maintaining that energy and spirit is critical to our success.\nCustomer Satisfaction: Our commitment to high customer satisfaction is a point of pride. We continuously seek ways to delight stakeholders.\nEncouraging Innovation: We emphasize creating space for innovation to flourish, recognizing that great ideas can come from anywhere.\nDynamic Day-to-Day: The day-to-day in this role is fast-paced, so the ability to prioritize and focus is crucial for success.\n\nOur Team’s Favorite Perks and Benefits\n\nShape Global Healthcare Strategy: Opportunity to shape and influence healthcare strategy and partnerships critical to the business.\nWork with a World-Class Team: Collaborate with a talented team driving innovation in patient and employee experience solutions.\nCompetitive Compensation: Enjoy competitive compensation and strategic career development opportunities.\nFlexible Work Model: Our hybrid work model fosters collaboration while allowing flexibility to work where you feel most productive.\n\nThe Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.\n \nQualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.\n​​​​​​​\nApplicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act\n \nQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.\n \nNot finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

New York Annual Pay Transparency Range$461,500—$502,000 USD