Position Summary: Perform preventative maintenance fine tuning and spectral checks of assigned bioMérieux products/systems within the U.S. Primary Responsibilities: + Provide ongoing support of bioMérieux products/systems within the U.S. by performing simultaneous fine tuning and spectral checks, including troubleshooting as indicated. + Assist with coordination and maintaining the routine fine tuning customer schedule. + Answer internal and external customer inquiries and ensure documentation of activities in ERP system, consulting as appropriate with Application Specialist, System Engineer, Management, and Global Customer Support. + Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators. + Work a flexible schedule to meet customer needs for fine tunings of bioMérieux products/systems. + Participate in revenue generation initiatives through promotion of value-added projects and services. + Develop problem solving and troubleshooting skills for remote / phone support. + Performs all work in compliance with company quality procedures and standards. + Perform other duties as assigned. Education, Skills, & Experience: + Associate’s Degree in technical or life science field with 0 years of experience required OR + High School Diploma/GED with 3 years of experience in customer service, medical device, or troubleshooting related military also accepted + Customer service and troubleshooting experience preferred. + Clinical laboratory experience and/or medical device industry experience preferred. + Networking or LIS/LIMS experience preferred. + Knowledge of bioMérieux products and Salesforce is a plus. + Excellent written and oral communication skills. + Attention to detail, great organizational skills, and ability to multitask in a fast-paced environment. + Broad based knowledge of Customer Service, including providing a high level of customer satisfaction. + Proficiency in a variety of computer programs including Microsoft Office Suite. + Promotes teamwork and cooperation. #LI-US