GENERAL FUNCTIONS

The Fiscal Services Program Specialist is responsible for meeting contract expectations for Fiscal Agent Services. This position will serve as a liaison for multiple WI County contracts and the NC program. The role will be accountable for handling time reports, claims, running required reports, processing onboarding paperwork, handling customer service calls, and other duties as assigned. This position will provide support to the Fiscal Services Payroll Coordinator.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Routinely approves or denies time reports/payroll data according to state and federal requirements and policy. Makes daily decisions and exceptions whether to approve or deny codes. Request manual checks and adjustments. Confirms the mail, faxes, and emails are opened and/or printed each check run and are prepared in a timely manner for entry. Processes employee and client start up paperwork including I-9, W-4, SS-4, etc. Builds and maintains relationships with key stakeholders at government agencies. Ensure mailings and checks are sent out by assigned deadlines. Responsible for auditing the department’s day-to-day functions and reporting out to management as necessary Coordinates with Payroll Coordinator on the timesheet approval file as needed. Facilitates and organizes the year-end W2 process. Responsible for printing checks based upon FSA scheduled goals. Actively educates management/team of current state and federal regulations as it relates to payroll processing requirements. Primarily exercises discretion and independent judgment as it relates to payment. Involvement in monthly, quarterly, and annual reporting for clients. Responsible for analysis and determine trends to help develop efficiencies across all programs Prepares accounting transactions and documents daily. Reviews reconciliation payment inquiries to ensure accuracy. Serves as backup and support for Payroll Coordinator. Provide exemplary customer service to employees, co-workers, vendors, and government agencies. Conducts over the phone interactions with employees, clients, and program stakeholders when necessary. Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. Communicate and enforce Agency and iLIFE policies and procedures. Support individual and organizational goals. Involved in planning/testing of new FMS engine software and or other system implementations. Handles special projects or other duties as assigned.