REQ12446 Fitness Instructor (Open)

POSITION SUMMARY:

The Fitness Instructor delivers a quality customer service experience through conveying a positive, welcoming greeting to guests and visitors to the property designated by the Company in accordance with five star service standards.

PRIMARY RESPONSIBILITIES:

Provides assistance on gym equipment usage, Fitness Training Programs and Fitness Assessments to spa members, hotel guests and any other guestsEnsures a high level of guest relations, service and communication by providing prompt and courteous service, anticipating guest needs and by establishing rapport with guests.Perform personal training for guests and design customized fitness/ wellness program up to guests’ satisfactory resultsLeads fitness/ wellness classes for members and guests of the propertyEnsures that guests follow the rules and safety regulations stipulated by the Company and lawsProvides turn-around service for Gym facilities in accordance with established procedures and practicesEnsures that towels are distributed to guests and includes a good towel inventoryAssists guests and visitors with purchases from the Pool & Gym reception counter.  This includes adhering to cash handling, bookings, opening and closing policies and procedures and ensuring charges are correctly administered to the guest accountGuides guests on the extra curricula activities provided e.g. camps / team building events/ Wellness Day programMaintains the Pool & Fitness reception areas and equipment according to standards ensuring retail products are displayed appropriately and all racks and shelves are neat and orderly. This includes cleaning gym equipment, restocking, tidying, and clearing area of used towels and other wasteUpdates bulletin boards and magazine stands throughout the resort to ensure they are current, accurate and available at all timesProvides a good pool maintenance ensuring that the correct amounts of chemical and cleanliness are delivered in accordance with company’s health and safety standards and reports any faultsMaintains refreshment counter in good condition and makes sure refreshment drinks or fruits are well replenished and organized.Maintains daily spreadsheets of purchases and provides regular summary to the Supervisors while assisting with monthly stock takingsPrepares daily guests’ usage report and keeps good recordLiaises with other departments throughout hotel when necessaryCompletes all daily administrative tasks including cleaning rosters and checklistsEnsures that confidentiality and/or discretion is maintained at all times regarding guests information and activities.Adheres to all Company policies and proceduresReports accidents, injuries, unsafe work conditions and / or security issues to supervisorsPerforms other reasonable job duties as assigned by supervisors from time to timeProvides and assist first-aid or lifeguard assistance if needed

QUALIFICATIONS:

Experience

Previous 5-star hotel service or relevant experience is preferred

Education

International Fitness Trainer CertificationFirst Aid and CPR Certification is an advantage

Skills / Competencies

Has a good knowledge of pool safety and hygiene standards   Competency with Microsoft office suite and software productsKnowledge of/interest in the sport, leisure and/or hotel industry would be highly advantageousAbility to work on flexible shift including overnight weekends and holiday on rotation basisAdopts and implements new approaches and practices to meet changing circumstancesDisplays a high commitment to improving customer service, always strives to achieve customer satisfactionAnticipates and assesses issues, risks or opportunities within the area of responsibility and applies and suggests effective, creative solutionsExcellent command of English and Greek

PERSONAL COMPETENCIES:

Achieves agreed objectives and accepts accountability for resultsDisplays a high commitment to delivering resultsLeads others to achieve business objectivesCommunicates effectivelyDisplays the highest level of integrityAbility to maintain discretionSelf-motivatedApproachable