POSITION OVERVIEW

The Specialist, FIU role entails managing an ongoing fraud queue to detect and prevent fraudulent transactions, reviewing suspicious accounts using internal and external fraud tools, and taking necessary actions within established policies and procedures. This professional is expected to research and analyze data to identify fraudulent activities like false information, identity theft, or collusion with employees, track high-volume fraud trends, and escalate findings to leadership. Through case reviews, they provide insights into fraud trends and suggest process improvements. Additionally, they gather and analyze evidence, interact with members over the phone for fraud-related issues, and conduct comprehensive KYC/CDD checks.

 

RESPONSIBILITIES

Manage an ongoing fraud queue to detect and prevent fraudulent transactions Review suspicious accounts using internal and external fraud tools, and take action in accordance with our policies and procedures Research and analyze data to detect fraudulent activity such as potentially false information, identity theft, potential collusion with company employees in originating fraudulent loans, etc. Ability to track and monitor high-volume fraud trends and escalate to leadership Through case reviews, analyze fraud trends and provide recommendations for process improvements or procedures related to fraud mitigation strategies Gather and analyze evidence, including transaction records, communication logs, and other relevant information As needed, can interact over the phone with members to assist with fraud related challenges or investigations as needed Perform comprehensive KYC/CDD checks and verification processes for both new and existing members Additional responsibilities as requested

 

REQUIREMENTS

0-2 years of professional experience, including 1+ years conducting fraud operations and/or AML, KYC document reviews Bilingual English/Spanish (Written and Oral) is highly preferred Knowledge of KYC, SAR, AML, BSA, OFAC/FinCen is a plus Ability to analyze, summarize, and communicate findings and issues drawn from facts Knowledge of fraud investigative techniques and practices A keen eye for detail and self-driven; a high degree of independence is necessary to succeed Problem-solving and analytical skills required Exceptional interpersonal skills Demonstrate a strong work ethic and professional integrity Excellent oral and written communication skills Excellent organizational skills Ability to execute with a sense of urgency Ability to resolve complex issues Must demonstrate experience in answering customer inquiries and providing a positive exceptional customer experience Strong knowledge of desktop computer applications, such as Microsoft Word, PowerPoint, and Excel

 

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