SUMMARY

The Specialist, FIU role involves managing an ongoing fraud queue to detect and prevent fraudulent transactions, reviewing suspicious accounts using internal and external fraud tools, and taking action in accordance with policies and procedures. This position requires researching and analyzing data to detect fraudulent activity, tracking high-volume fraud trends, and escalating issues to leadership. Through case reviews, the specialist analyzes fraud trends and provides recommendations for process improvements related to fraud mitigation strategies. Additionally, the role involves gathering and analyzing evidence, interacting with members over the phone to assist with fraud-related challenges, conducting outbound calls as required, and performing comprehensive KYC/CDD checks and verification processes for both new and existing members.

 

RESPONSIBILITIES

Manage an ongoing fraud queue to detect and prevent fraudulent transactions Review suspicious accounts using internal and external fraud tools, and take action in accordance with our policies and procedures Research and analyze data to detect fraudulent activity such as potentially false information, identity theft, potential collusion with company employees in originating fraudulent loans, etc. Ability to track and monitor high-volume fraud trends and escalate to leadership Through case reviews, analyze fraud trends and provide recommendations for process improvements or procedures related to fraud mitigation strategies Gather and analyze evidence, including transaction records, communication logs, and other relevant information As needed, can interact over the phone with members to assist with fraud related challenges or investigations as needed (inbound calls) Conduct outbound calls in an attempt to contact applicants as required by processes (FACTA calls) Perform comprehensive KYC/CDD checks and verification processes for both new and existing members Additional responsibilities as requested

Other Functions:

Additional responsibilities as requested Special projects as requested Participate in industry working groups as requested

 

Working Conditions:

Extended working hours may be required per business need if requested Some domestic travel may be necessary  Experience working with overseas and remote employees Rotating Weekend coverage (Mostly on Saturdays)

 

REQUIREMENTS

0-2 years of professional experience, including 1+ years conducting fraud operations and/or AML, KYC document reviews Bilingual English/Spanish (Written and Oral) is highly preferred Knowledge of KYC, SAR, AML, BSA, OFAC/FinCen is a plus Ability to analyze, summarize, and communicate findings and issues drawn from facts Knowledge of fraud investigative techniques and practices A keen eye for detail and self-driven; a high degree of independence is necessary to succeed Problem-solving and analytical skills required Exceptional interpersonal skills Demonstrate a strong work ethic and professional integrity Excellent oral and written communication skills Excellent organizational skills Ability to execute with a sense of urgency Ability to resolve complex issues Must demonstrate experience in answering customer inquiries and providing a positive exceptional customer experience Strong knowledge of desktop computer applications, such as Microsoft Word, PowerPoint, and Excel

 

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