Overview Responsible for managing print fleet at client site. Responsibilities include responding to trouble tickets, creating IT work orders and resolving MFD issues. Responsibilities + Place change of address, new installations, follow up calls and validation calls on MFD fleet + Assist with routing trouble tickets to correct group to resolve issues + Creating IT work orders + Collecting and recording monthly MFD meter reads + Maintaining an accurate database + Assist with setting up new devices and relocating existing equipment + Assisting end users with software issues and diagnosing the issue + Assisting end users with fax issues and diagnosing the issue + Understand networking and printer configuration + Use a Monitoring System to monitor the operational status of each MFD in the fleet, and to immediately react and resolve all MFD malfunctions by contacting the appropriate on-site representative via phone or BlackBerry + Additional duties as assigned Qualifications + High School diploma required. Some secondary education preferred + 2-4 years’ experience in a related field + Computer and networking knowledge, Microsoft Windows, network and Office experience + Excellent customer services skills + Must be detail oriented + Must be able to multi-task PHYSICAL DEMANDS Intermittent physical activity including reaching, prolonged periods of sitting, bending, or lifting (up to 50lbs) Will encounter stressful situations What We Offer: Competitive pay & benefits! Comprehensive training and development programs that prepare employees to advance from within. A company focused on creating a positive work and client environment. Employee discounts on entertainment, products, and services nationwide! Come Join Our Team! Job LocationsUS-NY-NEW YORK Posted Date3 days ago(2/18/2025 3:59 PM) Requisition ID 2025-19261 # of Openings 1 Category (Portal Searching) Administrative/Clerical Position Type (Portal Searching) Regular Full-Time Fixed Salary USD $26.00/Hr.