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Job Description:

Job Summary: 

Offer Fleet Efficiency management data analysis and reports to allow safe, reliable, economical operations at highest customer satisfaction for each Airbus operator  in the Latin American region.

Primary Responsibilities: 

In-Service support:    70  %

With operational link to the Latin America Fleet Efficiency manager the job holder:

Support all Programs and other Customer Services organizations by providing in-service data, reference data, dashboards, reports etc. and support Aircraft and Services Sales activities

Promote fleet performance tools and support to Latin  American customers  

Monitor fleet performance of the Americas customers in respect of safety, reliability and economics, and propose necessary actions.

Assist operators to reduce learning curve and acquire good handling methods by providing necessary transfer of Know How support

Support  gathering from Latin America’s customers specific operational / maintenance / airworthiness requirements

Contribute to ensure safety of the in-service fleet.

Entry into service support:    10  %

Prepare and support new program & or new customer Entry Into Service, as a transverse function in Airbus Americas customer service.

Safety Promotion:    10  %

Provide Support to Safety organizations on safety prevention.

Evaluate Airlines and MRO’s maintenance and engineering practices and identify areas to be enhanced in terms of safety, organizational efficiency, quality and technical capacities

Additional Responsibilities: 10%

 

Other duties as assigned:       

Maintaining Fleet Efficiency Customer Dashboards, Digital Control Room (DCR)

Latin America fleet performance monthly reports(A320/330/350/310 family) 

Latin America fleet performance quarterly report (A320/330/350/310 family)

Fleet performance tools/support map, quarterly

Highlights monitored retrofit campaigns in Latin America, quarterly

Program regional seminar, yearly 

Other duties as assigned by the manager

Qualified Experience and Training:  

Education:

Required: Graduated in engineering, aeronautical studies or aircraft systems 

Prefered: Bachelor’s degree, preferred

Experience:

Required 2 years in related field of experience

Preferred 5 years

Knowledge in airline maintenance & engineering activities. 

Knowledge in line maintenance operation on Airbus A/C (preferably on A320 or A330 or A340 family)

Knowledge of airline engineering 

Knowledge of FAA/EASA Regulation (minimum JAR121, JAR145 and JAR66) is a plus.

Knowledge about airlines’ organization and operation

Good knowledge of customer needs in terms of maintenance & engineering operational activities

Experience in technical service/support field is a plus

Licensure/Certifications: NA

Travel Required: 

   10  % Domestic and International

Citizenship: Authorized to work in the USA

Clearance: NA 

Qualified Skills:  

Knowledge, Skills, Demonstrated Capabilities:

Required: 

Experienced in working with Electronic Data Processing systems.

Unique Position Details:

• Proven high motivation and flexibility skills to work in a high-demanding environment

• Excellent coordination and people skills to deal with customers and industry partners.  

• Ability to prepare and present issue resolution to internal and external customers 

• Autonomous, ability to take initiative, customer focused.

• Works well in a collaborative team environment.

• Present a professional appearance as generally accepted in the business and aerospace environment.

• Mature interpersonal skills, strong, polished communication abilities 

Communication Skills: 

Required:

Excellent presentation skills

Preparing reports and digest on the region activities

Delivering results and findings to management teams

Fluent in English, written and spoken.  Knowledge of Spanish is a plus

Technical Systems Proficiency: NA

Complexity of the Role: 

Contribute to customer satisfaction index above 70 in Latin America.

Ensure fleet operational reliability meet & exceed global target

Level of Decision Making: 

Interpretation of Fleet Policies related to Major in-service problems

Understanding customer expectations

Organizational information:

Reports to Ho Services Latin America

Direct Reports: 

Is this a people manager? NO

Job Dimensions: 

Regional organization dimensions:

700+ A/C AIRBUS fleet to be supported, including brand new asset and ageing aircraft

Nature of Contacts: 

 Able to work in  different cultural environments

Highly concerned by customer services and services minded. 

Good coordination and relational skills to deal with authorities, customers, vendors and other Airbus departments.

Physical Requirements: 

Onsite or remote:  60% ON SITE

Vision: Daily able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings. 

Hearing: Daily able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.

Speaking:  Daily able to speak in conversations and meetings, deliver information and participate in communications. 

Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. 

Carrying: occasionally able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.

Lifting: occasionally  able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. 

Pushing / Pulling:  occasionally able to push and pull small office furniture and some equipment and tools. 

Sitting:  daily able to sit for long periods of time in meetings, working on computer.

Squatting / Kneeling:  able to squat or kneel to retrieve or replace items stored on low shelving.

Standing: daily able to stand for discussions in offices or on production floor. 

Travel:  occasionally able to travel independently and at short notice. 

Walking (include routine walking such as to a shared printer to retrieve documents):  daily able to walk through office and production areas including uneven surfaces.

Personal Protective Equipment required:  Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.

Equal Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

As a leader in our field, Airbus Americas, Inc. provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.   

 

As a matter of policy, Airbus Americas, Inc. does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

 

Airbus Airbus Americas, Inc. does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

 

NOTE:  Airbus Americas, Inc. reserves the right to revise or change job duties and responsibilities as the need arises.  This position description does not constitute a written or implied contract of employment.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Americas Customer Services, Inc.

Employment Type:

Agency / Temporary

Experience Level:

Entry Level

Remote Type:

On-site

Job Family:

Customer Eng.&Technical Support&Services <JF-CS-PS>

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Job Posting End Date: 02.28.2025

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Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment.

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