Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Fleet Maintenace Advisor / EMServices Specialist.
Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful professionals.
Position Summary:
Career opportunity for the right individual to support the dealership and our customers through specialized services. This position is the primary source of contact for the dealership, and our sales force. This individual will work directly with the Cleveland Brothers management team, sales force, and our customer base providing professional support and recommendations that help our valued customers lower owning and operating costs and improve uptime and availability of their equipment.
Primary Responsibilities:
• Utilize the CAT Service Information System (SIS) and Service Data to recommend preventative maintenance services needing scheduled;
• Coordinate with service departments and customers to facilitate and prioritize services;
• Develop, generate, and review accurate monthly and annual reports as required;
• Interact with Cleveland Brothers personnel and customers on a daily/weekly or as needed basis;
• Provide professional and timely communications via phone, e-mail, or in person;
• Support CAT Inspect tool with training and occasional travel throughout the territory;
• Substitute for other positions and other functions as assigned by necessity.
Skills / Knowledge / Qualifications:
Ability to learn and develop expertise with Caterpillar equipment, and an understanding of the operation of Caterpillar equipment, maintenance products, and various industry needs. Applicants must be proficient with Microsoft office applications. Successful candidates will possess excellent verbal, written, technical, analytical, and administrative skills. Ability to prioritize duties, work both independently and within a team. Strong self-starting, interpersonal, professional communication, and multi-tasking skills required. Must be accountable, flexible, and successful within a team environment.
Background Training and Experience:
Progressive experience and understanding, focusing on exceptional internal and external services support, preventative maintenance needs, long-term service agreements, service operations, and an understanding of consultative sales concepts. Administrative, business, technical, or training degree preferred, or an equivalent combination of training and experience is acceptable.
Why Join the Cleveland Brothers Team
• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability – Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.
About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat® dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.
Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.