KEY EXPECTED ACHIEVEMENTS
ACCOUNT MANAGEMENT AND DAILY OPERATIONS

Track and analyze the Indicators: KPI’s (Stock Audit, Inventory, NPS, scrap tires,
inspections, forecast, etc, and/or established goals against plan and take corrective actions
while ensuring customer satisfaction is met.

Plan and define the routing for an optimum customer visit/frequency plan.
Conduct customer visits and leverage an Account Management approach (build
Relationships with customer contacts, be an effective liaison, proactive and reliable
approach, Collaborate)

Attend team business result meeting calls, in order to align the business commitment
Manage customer concerns and discrepancies, with the support of our MFS Support
department (analyst), escalating more serious issues to Key Account Management or
Manager.

Capture in the Salesforce tool specifics from customer visit and/or, service provider, etc
Call (Follow/ Meet) existing and engage with customer to understand their unique and
specific pain points (offer solution) to meet their needs.

SERVICE PROVIDER MANAGEMENT
Implement the geographic service delivery or scrap pickup strategy in your local area
(number of technicians, location, network coverage, route planning, etc. and the sale of
casings.

Seek, qualify, and set up new partnership with service providers and set up contract,
infrastructure, technical capability, location, cost of the service, etc with help of Contract
Manager, Key Account Manager, Direct Manager and MFS Support.

Manages existing partner relations within established agreements and/or implement new
agreements within the customer contract.

Ensure the business model of the provider is aligned with the company vision (financial,
environmental, and social sustainability)

Audit the provider on the support provided to customers.
When applicable, ensure the material needed is available at the service provider (tires,
wheels, etc).

CONTRACT MANAGEMENT & ACTIVITIES MONITORING
Coordinates and monitor activities to ensure respect of operational timetable (Scrap
monthly, audit inspections, stock audit).

Manage the Service provider contracts and help with overdue payments of the service
provided to the customer to include holding customer accountable for damaged assets.

Monitors partnership arrangements to ensure that the objectives of the partnership remain
on target.

Monitors service providers performance (NPS) on his/her perimeter, and, when necessary,
Description

implement action plans aiming to put Service Provider performances back on target.
Assess the Service Provider the operational/financial/ environmental performance
Ensure that safety is respected by the provider
Ensure that the provider and or internal stock has the proper inventory to support the
customer

TRAINING AND NETWORK IMPROVEMENT
Train the customer and/or service provider network on the contract obligations.
Work closely with Key Account manager and Analyst to ensure that all assets are accounted
for and customers’ needs are being met

Application Process:

To apply, please submit your resume to this posting or email it directly to [email protected]. Only qualified candidates will be contacted.

Summit Search Group is committed to fair and equitable hiring practices. We encourage applications from all candidates regardless of ethnicity, race, religious beliefs, disability, age, gender identity, or sexual orientation. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process.

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Alexandra Bunardzic Email Alexandra Bunardzic View Alexandra's profile Job ID ab589 City Vancouver, BC Industry Automotive Position Customer Service Operations