The Role

As a Flex Analyst (Thai Speaker) within the H&B, you will be part of a team supporting our Asia Pacific clients in monitoring and tracking submitted claims and reimbursements.

The ideal candidate will be detail-oriented and have excellent data manipulation skills.  Also, exposure or background in the benefits brokerage / insurance administration work is required. The position would also require project management skills and customer support / management skills.

You will have the opportunity to:

Enhance your technical knowledge of benefits plans around the world Enhance data, process and project management skills

Key Activities

Flex Administration

Managing the Flex Benefits and reporting (Payroll and Vendor report)  Reconciliation of report output from the system we called Benefits Engine. Answer and provide update on daily queries received from Employees. Manage the support mailbox which contains questions from Project Managers, Implementations or Configurations teams. Able to receive call enquiries from Local Country regarding their Flexible and Insurance Benefits Support claims adjudication process such as processing claims and regular follow-ups Track and monitor claims timeliness (SLA) using the standard Case Management Tool (CMT) Resolve client queries Support interactions between clients, WTW and insurance vendors

Performance Objectives:  These relate to the Willis Towers Watson scorecard and objectives for the role

Excellence

Apply practice specific technology and provide high quality services to internal and external Willis Towers Watson clients  Perform data validation and processing work using agreed upon tools, standards and techniques, including self-checking work and following review processes  Significant attention to detail and excellent data manipulation skills  Provide input on product and process improvements Support continuous improvement initiatives Compliance to process, regulatory and legal requirements

People

Build relationships internally and collaborate effectively on teams both in the office and virtually across regions Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices

Clients

Work with Team Leader to ensure that each task (or case) meets the timeliness and quality measures. Respond to all requests and communications effectively and efficiently Increase efficiency within teams by identifying ways to improve processes Work with H&B consultants and servicers to provide high quality service Coordinate with insurers to provide timely and accurate status updates of claims, etc. Support interactions between clients, WTW and insurance vendors

Financial

Meet productivity goals  Maintain accurate time records

The Requirements

Bachelor’s degree required, preferably in a program with heavy emphasis on mathematics or business1-2 years’ work experience either in an insurance company or an outsourcing company doing healthcare processes (eg claims, enrolment) is advantageousPrevious benefits or insurance experience a plusExperience with data entry, validation and manipulation (advanced Excel skills are essential)Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose Ability to ask the right questions and seek help where appropriateSense of accountability; owning one’s work and taking pride in itCollaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate Structured problem solving and analytical thinking Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition Strong client service orientation Strong client relationship, interpersonal and team skillsOpen to APAC shift and hybrid work arrangementProficiency in English and Thai languages is required, good written and communication skills

 

WTW is an Equal Opportunity Employer