SIGN-ON BONUS - $2,500

Starting Pay - $17.65, per hour + maximum incentive potential of up $700/month, based on performance

If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you! Apply now if you are a customer service & sales focused individual with troubleshooting and electronic repair skills, looking to build authentic relationships!

When will you support? Support will be both in person at the retail location & at home for messaging support, based on business needs.

Store support schedule may vary between 8am-11pm - up to 40 hours/weekMessaging support schedule may vary between 7am-11pm - up to 1-3 days/week

Where will you support? Your main location will be Gastonia NC

Based on business needs, you may support these locations as well:

Concord - 8031 Concord Mills BlvdRaleigh - 5100 Capital BlvdCary - 1117 Walnut StFayetteville - 1918 Skibo RdAberdeen - 1813 N Sandhills Blvd

What will you do?

Travel to locations within the market as advised by the Operations leader and based on business needResponsible for monitoring virtual messaging platforms, based on business needs – upselling Asurion home+ productsProvide technical expertise, troubleshoot, and repair customer electronic devicesComplete initial 4-week paid training, including Apple & Samsung CertificationsManage inventoryMulti-task in a fast-paced environmentPartner with cross-functional teams to deliver programs/processes and provide feedbackResponsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairsSharing feedback with leadership regarding process opportunities within the storeDrive own vehicle safely and responsibly to and from locations in a variety of situations including heavy traffic and inclement weatherThrough interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.Be the face of Asurion and deliver award-winning, personalized customer experiencesOther duties as assigned.

If you’re a good fit for the job, you’ll have:

1+ years of customer service/sales experience6+ months experience with product service support or electronics troubleshooting (preferred)Ability to work a flexible retail schedule plus at home messaging support, based on business needsMust be willing to travel within assigned market, supporting multiple store locations with limited noticeTravel for this position should be expected up to 100% of the time.Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experienceA completed background check (criminal and drug test)Basic knowledge of Microsoft OfficeAbility to stay organized and multitask in a fast-paced environmentComputer literacy in typing and ability to toggle multiple windowsKnowledge of mobile devices and operating systemsFor messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company’s standardsMust meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speedMust have a hard-wired internet connection (Wifi or Hotspots are not allowed)

We take care of you:

Certifications & ongoing trainingCompetitive hourly pay & performance-based bonusesBenefits – Health, Dental, Vision and morePaid Time offCareer growth opportunities Skills development and hands-on training Uniform allowancesMileage ReimbursementAnd more! Asurion offers a wide range of perks and benefits for mental, physical and financial health

Get to know us:
Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.

NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.  
ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS. 
 
THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING