We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Floor Manager, Home Delivery.

As a Floor Manager, Home Delivery you're responsible for managing daily operations of a Distribution Center to maximize productivity and meet daily operational goals. 

This is an on-site position based out of our Tracy, California Distribution Center

A day in the life as a Floor Manager, Home Delivery 

Lead all aspects of performance and development of Home Delivery associates (and Store Delivery Drivers as applicable)  to maximize performance, ensure open communication and collaboration, and encourage professional development.Manage carrier claims, in-home damage claims, and chargebacks based on the contractual agreements in place with the 3PLManage returns in compliance with company standards; to include second quality returns being sent back to the DCsDevelop, manage and distribute monthly home delivery KPI’s and reportingCommunicate 3PL performance, customer service results and improvement plans to 3PL leadership, Field Home Delivery Leadership, and Store senior leadership on a weekly basisAct as main liaison to resolve local home delivery issues (and store deliveries, as applicable)Manage and execute the monthly budget/P&L and PM expectations with weekly reporting on progress. 

What you’ll bring to the table…

Excellent analytical and problem solving skillsAbility to use a collaborative approach to effectively resolve service issues with multiple stakeholdersExcellent reading and written language skills (English)Excellent interpersonal skills and telephone presenceBasic arithmetic and data entry skillsThorough working knowledge of email, internet browsers, and Google platform.Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

We’d love to hear from you if you have…

Associate’s degree or equivalent; Bachelor’s degree preferredMinimum 5 years experience in Home DeliveryMinimum 3 years management experience in Distribution Center or Home Delivery

Minimum Starting Rate: $58,900.00 Hourly
Up to: $78,000.00 Hourly

Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.