Job Description

As the Floor Manager, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalized and always welcoming. 

 

Key Responsibilities:  

Offering customers a high level of service through styling advice, product knowledge and store experience Analysing selling information and working with the store manager to maximise the sales performance of your departmentLeading a team of sales assistants to achieve excellent standards of service Supporting recruitment and ensuring induction and training of new starters is carried out Assisting the Store Manager in identifying future talents and putting together development plans to support their progression Overseeing store operations  Being a brand ambassador and providing the best experience for our customers Stepping into the role of Store Manager in their absence 

 

Qualifications

For the role of Floor Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness. 

 

What You Need to Succeed:  

Knowledge 

You understand what makes a great customer experience Prior retail or customer-facing experience  Fluent in French and English language(s) 

Motivation  

You enjoy creating a positive work environment and leading a team You are results-focused & enjoy multitasking  You enjoy developing yourself & others 

Behavior  

You contribute to building a well-functioning team and embrace different points of view  You stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experience You support others to grow by giving constructive feedback You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions  You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience  You are able to prioritise efficiently and adapt to sudden changes  You communicate clearly & concisely, actively listening to other perspectives  You see opportunities to improve everyday processes  

Past Achievements           

Experience in driving sales through others 

 

Additional Information

This is a full-time position with a contract of 40 hours a week. Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through career page. 

Benefits:  

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here

In addition to this, Canada based colleagues also receive:  

25% Staff Discount   Medical, Vision and Dental Coverage   Employee Assistance Program   Vacation, Wellness, Holiday, and Parental Pay    Health, and Dependent Care FSA.   Plus, additional Voluntary Benefits.  

 

Inclusion & Diversity   

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.    

  

Company Description  

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The creative soul of the brand is fuelled by a deep connection to modern culture, dynamic global cities and compelling fashion movements. With an emphasis on expert craftsmanship, innovation and materiality, collections are created with a mindful approach, seamlessly blending contemporary and timeless. Learn more about COS here .