Floor Supervisor ( **Job Number:** FLO000092 ) **Description** + Handle customers' bill payments and deal with any compaints + Oversee work done by all staff members and closely follow up on the team’s abidance by the brand’s set preparation techniques + Participate in achieving the organization’s goals the set targets of the brand and ensure proper implementation of the SOP + Greet customers upon their arrival, present them with the menu, assist them in the selection and visit their table to ensure their satisfaction + Participate in the restaurant’s opening / closing procedures ensuring proper respect of norms and guidelines + Help in conducting the monthly inventory for all brand equipment + Ensure proper uniform and personal hygiene cleanliness at all times + Carry out functional supervisory responsibilities that include planning and assigning tasks, setting deadlines, monitoring results and quality, providing training and relaying team's request to hierarchy **Qualifications** + Technical Degree in Food and Beverage or Hospitality Management + 3 - 4 years of experience in F&B operations, out of which 1 year in a similar supervisory role + Teamwork: level 2 + Commercial Understanding: level 2 + Customer Focus: level 3 + Decision Making: level 1 + Initiative: level 3 + Cultural Awareness: level 2 + Developing and Motivating Others: level 3 **Organization** : Paul Café **Primary Location** : Jordan-Jordan, City Mall **Schedule** : Full-time **Unposting Date** : Ongoing **Req ID:** FLO000092