A Floor Supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.

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What will I be doing?

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As a Floor Supervisor, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Supervisor will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

\n\nSupervise Room Attendants\nDaily allocation of rooms and deep cleaning tasks to team members\nManage guest requests, including VIP amenities and communicating them to the relevant team members\nRoutine inspection of guest bedrooms to ensure they meet standards\nAchieve positive outcomes from guest queries in a timely and efficient manner\nCarry out lost property procedures\nReport maintenance issues to Maintenance/Engineering Department\nAssist Head Housekeeper with training requirements\nComply with hotel security, fire regulations and all health and safety legislation\nAssist other departments wherever necessary and maintain good working relationships\n

What are we looking for?

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A Floor Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and  values that follow:   

\n\nCommitted to delivering a high level of customer service\nExperience in managing/supervising a team in a similar role\nExperience in the hotel/cleaning industry\nGood oral and written communication\nPrevious experience in Hosting Service (Governance)\nHigh standards of cleanliness\nGood interpersonal skills\nAbility to work on their own or in teams\n\n

 

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It is advantageous in this position if you demonstrate the following capabilities and advantages: 

\n\nAbility to work in a team\nExcellent attention to detail\nPositive Attitude\nIT proficient\nWillingness to develop team members and self\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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