POSITION STANDARDS Associates degree preferred. A minimum of two (2) years’ experience working in a clinic or hospital setting. Excellent interpersonal skills with the ability to engage at all levels of the organization. Demonstrates critical thinking skills, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. The ability to work with minimum supervision, set priorities, and follow through to accomplish results. Must be able to work independently as well as in a team setting. Must act in a professional and courteous manner with the public, patients, co-workers and providers even in difficult situations. Proven leadership and organization skills desired. Current NH State clinical license required (LPN, LNA, MA, ROT) Current AHA BCLS certification required within 30 days of hire. AHA ACLS preferred. POSITION PHYSICAL REQUIREMENTS Anything listed here requires a pre-employment physical by Employee Health to determine if the employee is capable of meeting the requirements. Physical Activity: Upper Extremity: Push/Pull/Lift/Carry: PART TWO: FUNCTIONAL RESPONSIBILITY

 

Position Objective Organizes and directs clinic services and operations.

 

Performance Expectation Directly supervises and manages all assigned clinical staff. Oversees timely and accurate completion of clinical staff work. Ensures adherence to clinic standards, procedures and protocols. Assists in the review, development and revisions of policies and procedures. Oversees daily workflow of assigned clinical staff; assures adequate staffing by determining staff assignments to provide coverage and optimize provider’s schedules. Assists in providing day-to-day management for various clinical activities. Oversees training within his/her area of expertise, which includes: identifying needs, developing training, providing/facilitating training, tracking training, and validating effectiveness of training. In collaboration with the manager/Practice Director, coaches and counsels for performance problems. Completes annual staff performance reviews for assigned staff in a timely manner. Interviews and provides feedback on hiring new clinical employees, organizes orientation to train new employees in operational procedures. Participates in the Quality Assurance Program as needed. Functions as a resource to technology & operations in designing and implementing workflow changes that will increase the efficiency and effectiveness of operations. Proficient and able to perform all aspects of the various clinical duties with a high level of competence. Provides daily direct clinical patient care. Performs audits to review for appropriate documentation, workflow processes and patient flow, identifies key areas for improvement and staff training based on results. Provides support to direct reports regarding complex clinical questions, works as a liaison between the clinics and other departments to resolve questions and promote patient safety and satisfaction. Answers patient’s questions and concerns knowledgeably and refers patients to appropriate resources when necessary. Understands scope of practice for all licensures under his/her direct supervision , manages workflows and staffing assignments appropriately Provides coverage, support, and training for all other APD ambulatory clinics as/if needed. Other duties as assigned.