Main activities are listed but not limited to below:

CS Core nodes software version upgrades, patch updates and license loading. Second level support for CS core GSM UMTS and LTE ZTE equipment's including equipment surveillance, operations and configuration. Configuration Management. Generate and implement network configuration scripts. Ensure service levels and MTTR are upheld within the customer network by providing leadership in troubleshooting and fault restoration. Performance Management. Perform ZTE CS Core network performance and optimization activities to ensure network KPI's are maintained and/or improved on agreed thresholds. Technical capability development. Continuously improve your technical capabilities and knowledge transfer to other CS Core team members and L1 engineers. Coordinate Level 1/2/3 technical support. Ensure proper customer follow-up and escalation. Facilitate identification of control mechanisms and critical action/recovery paths for system components. Manage customer communication to get closure agreement on resolved tickets. Participate in 24/7 on call rotation support. Conduct preventive maintenance, operational instructions, processes and documentation for the related equipment. Change management. Align all core planned activities with change management processes. Responsible for node acceptance for all new CS Core network elements. Network security. Ensure all CS Core equipement and services adhere strictly to the customer’s network security and risk mitigation guidelines. Designs network HLDs and LLDs. Network capacity optimization. Keeps track of all spares in the CS Core domain. Enhance repetitive tasks through network automation.

Your Merits:

·   It is important that you have at least a tertiary level qualification in Engineering, Telecom Technology, IT, Computer science on from a recognised body.

·   Extensive and relevant experience in a similar role.

·   For this role it is important for you to constantly have a customer mindset that is, be able to think and react in ways that will benefit or cause least disruption to our customers.

·   You have an appreciation for good service level and customer experience, whilst having the ability to anticipate and mitigate problems.

• Autonomously performs tasks with a moderate level of guidance and within guidelines and policies. 

• Analyses factual information and possible solutions, makes independent judgments, decisions and recommendations and solves a range of straightforward problems through knowledge and professional experience. 

• Supports transfer of concepts for professional direction of own organisational unit into actionable measures.