About Us:

S.A. Comunale has been a local industry leader for end-to-end mechanical, fire protection and HVAC services for nearly 100 years.

We offer our clients significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power.

With 12 locations and over 950 employees, including 600 skilled tradesmen throughout Ohio, Pennsylvania, New Jersey, Maryland, and West Virginia, S.A. Comunale can work in virtually every market sector and facility type.

Job Title:  Follow-Up Specialist

The primary function of this role is to process incoming and outgoing calls in the National Accounts Call Center.  The Company goal is to continuously grow the revenues of the National Accounts department while maintaining profits, satisfying customers’ requirements, and staying compliant with required guidelines. 

This job requires the ability and desire to work in a fast-paced multi-tasked environment with a focus towards customer service and support, quality work performance, and an understanding of the inspection services provided by the Company. 

 Essential Duties / Responsibilities:

Include the following. Other duties may be assigned.

Obtain list of tickets from the CRM program on a weekly basis and call the vendors to obtain a status report. Take incoming calls from Technicians on a daily basis, obtain status reports, and report all deficiencies to the Account Representative. Make outgoing calls for open tickets in the Falcon & CRM programs on a daily basis, from reports that are self-generated, generated by the National Accounts Manager, or requested by the customer. Provide back up support to the receptionist for the switchboard during breaks and on call overflow. Other duties and projects as assigned.

 

Qualifications:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Education / Work Experience:

High School Diploma or GED is required. 2 years’ experience in a call center or customer service environment is required. Strong customer service skills and the ability and willingness to learn new systems and processes is required.

 Computer Skills:

Significant experience with Microsoft Office (i.e., Word, Excel, PowerPoint) applications is required.

 Required Attributes:

The requirements listed below are representative of characteristics and demonstrated capabilities to perform this job successfully.

Must be a self-starter. Must build positive working relationships with multiple levels of employee and management. Must prospect for sales. Must demonstrate integrity and professionalism. Must demonstrate commitment to company values. Must possess excellent written and verbal communications skills. Must prioritize in a fast paced multi-task environment. Must have demonstrated ability to perform basic business mathematical functions. Must work with minimal supervision. Must demonstrate ability to work effectively in a team environment. Must comply with all operating policies, procedures, executed Plans, and Programs.

 

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.