**Description:** **As the successful candidate, you will have:** + Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day. + Be proactive and resourceful when attending to guest requests. + Take initiative to ensure that interactions with our customers are positive and productive. + Have the necessary skills and training to actively resolve complaints and challenges presented by customers. + Provide guidance, support training and leadership to all colleagues. + Monitor training and offer guidance to employees whilst on shift. + Assist in all areas of the hotel during peak times to eliminate potential issues. + Responsibility for the health and safety of all patrons, guests and staff members. **About the role** + You will ensure efficient restaurant operation, as well as maintain high productivity, quality, and customer-service standards. + Coordinate daily Front of the House and Back of the House restaurant operations + You will manage food and beverage service to maximize customer satisfaction + You will motivate our colleagues to provide excellent customer service and ensure a supportive and inclusive work culture. + We’ll expect you to lead by example and uplift our staff during busy moments + Appraise staff performance and provide feedback to improve productivity + Estimate future needs for goods, kitchen utensils and cleaning products + Ensure compliance with sanitation and safety regulations + Manage every outlets good image and suggest ways to improve it + Control operational costs and identify measures to cut waste **Qualifications:** **Requirements** + Willingness to step up in to the next level of the career path + Proven work experience as a food & beverage supervisor and track record of success + Extensive food and beverage knowledge, and understanding of sequence of service + Familiarity with POS systems + Strong leadership, motivational and people skills + Acute financial management skills + Professional, presentable & positive attitude + Current RSA **Primary Location:** AU-VI-Melbourne **Organization:** Hyatt Place Melbourne, Caribbean Park **Job Level:** Full-time **Job:** Bars/Restaurants/Outlets **Req ID:** MEL002793 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.