JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Responsibilities

Execute F&B services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulationsResponsible for the management of catering satisfaction, including regular satisfaction surveys and optimization of food service operationsServe as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to food and beverage services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guestsFinancial management of F&B services, including budget management and expense trackingPurchase and manage F&B supplies and vendor managementManage and plan events, including but not limited to tech talks, team off-site/team building and any other client/user requestProactive support to collect feedback from business team members regularly and take actions accordinglyHave knowledge of Food Safety guidelines, banquets/catering setup along with coffee breaksThe ability to identify, assess, manage and correct risks as neededManagement of work order ticketing system in managing ticketing systemSupport data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectivesGeneral administrative work as reasonable requested

Ensuring Exceptional Service

Assists with third party vendor relationships and service partners to provide optimal service deliveryIntuitive service delivery, anticipating needs or concerns exceeding Client expectationsBuilds meaningful lasting relationships with Client employees and guestsVisibly engaged and well known in the workplaceReceives and responds to all requests or issues in an appropriate and timely mannerIdentify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occurEngage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficienciesAssistance and flexibility with Client events as needed to ensure flawless deliveryPerform additional job duties, as requested 

Qualifications

Bachelor’s degree or equivalent2+ years minimum prior relevant experience in operationsExceptional customer service skills and professionalism with a passion for hospitalityAbility to manage multiple priorities and deliver results in a fast-paced environmentHighly collaborative with strong interpersonal skills and track record of excellent internal and external customer serviceAbility to work independently – strong prioritization and time management skillsAbility to work with diverse teams – lead and/or follow; respectful, cooperative, accountableExcellent verbal and written communication skills with the ability to communicate professionallyExcellent organizational skills and process managementAbility to adapt to new devices, technology, and applications

Location:

On-site –Jakarta, Indonesia

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.