Develop strategies in ensuring F&B outlets and banquets operate successfully and profitable in accordance with the Hotel standards. Support the establishment and maintenance of a quality hospitality image. Comply with all health and safety regulations Maximizes food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events and by training staff on “up-selling.” Manage guest satisfaction by handing inquiries, concerns or comments and providing solutions; acquiring feedback from guests and co-workers in order to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure customer satisfaction and repeat business Reports regularly on management regarding sales results and productivity