About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

We are turning up the volume in Music City and we want you to join our playlist! Weaving the warmth of southern hospitality with the intuition of Four Seasons service, our team is changing the landscape of Nashville.  

  

The Opportunity:  

We are seeking a Food and Beverage Outlets Manager - Pool Operations, an exciting opportunity to be part of Four Seasons Hotel and Private Residences Nashville! 

 

This individual will plan, organize, control, and direct the work of employees in the Hotel’s Pool and rooftop food & beverage service while ensuring exceptional service and attention to our guests. This person will have strong leadership, interpersonal and analytical skills, is able to prioritize and adapt to the changing needs of the operation, and can evidence having a solid work ethic, good business acumen and a passion for service. Al fresco food and beverage enjoyment combines delightfully with a scenic Nashville rooftop atmosphere to provide an unparalleled experience for guests and residents alike. 

 

Responsibilities Include (but are not limited to): 

Responsible for supervising the day-to-day operations of the pool deck 

Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Bar/Lounge to ensure that established cultural and core standards are met, daily activities and planning for outlet operation. 

The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. 

Provide expert knowledge of wine and spirits and ensure quality of all food or beverage items, ingredients, and preparation methods, in an elegantly appointed environment dedicated to an attentive and distinctive experience while following and maintaining all local, state, and federal laws relating to alcohol service and consumption. 

Direct attendants, servers, and bartenders as necessary as well as assisting guests and residents 

Ensure all staff adhere to all Four Seasons standards of service for pool service and food and beverage service 

Assist managing inventory, scheduling, and meal breaks for staff 

Review daily arrivals to ensure proper handling of V.I.P. guests, residents, return guests, groups, etc. 

Supervise the consistency of quality and efficiency of food and beverage service 

Maintain the Poolside as a safe environment and in accordance with all health department regulations 

Assist other departments as required in resolving problems. The ability to handle guest complaints and concerns and to act where needed 

 

Preferred Qualifications and Skills: 

Two to three years previous experience in a supervisory or assistant manager position in Food & Beverage. 

Ability to work inside and outside while servicing the Pool area. Subject to all weather conditions including sun, wind, and rain 

A sincere willingness to provide service to residents, guests, and peers 

Good organizational skills, with the ability to work with teams all around the hotel 

Ability to function well under pressure, set priorities and adjust to changing conditions 

High work ethic, with a sense of responsibility for the role filled within our team 

Knowledge of Nashville and surrounding areas, highly desirable, however not required 

Preferred experience in a luxury hotel or resort 

Must be flexible with schedule- Able to work weekdays, weekends, and holidays shifts 

Strong oral presentation skills  

Ability to carry and balance a tray. Ability to accurately process cash and credit card transactions 

Ability to multi-task in a high volume and demanding environment 

Strong problem-solving skills, ability to handle difficult situations and guests 

Requires reading, writing and oral proficiency in the English language  

 

About Four Seasons Hotel & Private Residences Nashville  

A soaring new landmark on the Nashville skyline, Four Seasons pays homage to the city’s creative spirit. 40 stories high, with 235 keys (42 suites) and 143 residence units, the property is located in the upmarket neighborhood of SoBro where floor to ceiling windows provide unobstructed downtown panoramic views. The hotel features 25,330 sq ft of meeting space, Mimo Restaurant and Bar, a luxury spa, and an outdoor pool deck.  

  

Service Culture  

Currently operating over 125 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do. 

 

What to Expect 

Dynamic Employee Culture where you are encouraged to be your true self! 

Inclusive and diverse employee engagement events all year-round 

Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan) as well as Vacation & Holiday Pay 

Sick Pay, Disability Coverage and Life Insurance 

Exclusive discount and travel programs with Four Seasons Hotels and Resorts 

Complementary Uniforms and uniform care 

Complimentary Employee Meals  

Comprehensive learning and development programs to help you master your craft. 

And so much more! 

 

Visa Requirements 

Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location. Current Four Seasons managers may qualify for an L-1 visa sponsorship. 

 

FOUR SEASONS HOTELS & RESORTS 

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. 

 

Learn more about what it is like to work at Four Seasons, visit us: 

http://jobs.fourseasons.com/ 

https://www.linkedin.com/company/four-seasons-hotels-and-resorts 

https://www.facebook.com/FourSeasonsJobs 

https://twitter.com/FourSeasonsJobs 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf