**Your day-to-day** Run the daily Food & Beverage operations across the outlets, room service and functions as required Train colleagues in quality and service standards, ensuring they have the necessary tools and equipment to perform and are empowered to execute in their roles. Ensure hotel services colleagues provide guests with prompt service, professional attention and personal recognition Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction Support the Food & Beverage Management team in: Planning for future staffing needs in a timely manner, completing all stages of IHG Recruitment on-boarding Promoting teamwork and quality service through daily communication and coordination with other departments Supporting the team, driving performance and executing projects Driving team performance related to the hotel’s soft skills and key metrics with particular focus around Guest Love, Problem Handling and colleague heartbeat. Managing payroll, costs and inventory management. Control stock and ordering in line with business needs. This includes conducting accurate monthly stock takes without any gaps in process or time Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimising waste Ensure that all food and beverage facilities and equipment including banquet spaces are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs and use HotSoS as required Ensure all credit and financial transactions are handled in a secure manner Ensure that departmental CSA compliance is understood and executed by team members. Maintain procedures for security of monies, credit and financial transactions, guest security and inventory control Establish and achieve quality and guest satisfaction HeartBeat goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction Ensure IHG metric tools/audits are used and monitored to ensure total guest satisfaction and hotel compliance with QEM etc. Where Personal Protective Equipment (PPE) is required to control exposure to hazards in the workplace, wear and maintain the PPE as directed or as required in WH&S procedures. Strictly adhere  to  IHG  policy  concerning  the  Trade  Practices  Act,  Gifts  and  Bribery  and Data Privacy. Maintain all procedures and adheres to them within the IHG guidelines; in particular with emphasis on hotel credit policy Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures. Facilitate the reporting and investigation of injuries and illnesses arising from workplace activities, recommending corrective actions to prevent or minimise the chance of recurrence Demonstrate a sound awareness of Crisis Management, HACCP & WH&S policies and procedures, ensuring the dissemination of information to all team members. This includes accurate record keeping in particular for HACCP Assist in supporting the front office, housekeeping and engineering functions as required Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.