POSITION SUMMARY:

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

As a Supervisor you will be responsible for developing an environment that creates excitement for internal and external guests.  In this position, you will also be responsible for creating “Real Life Magic” for our guests. You will provide extraordinary guest service – going above and beyond in all situations. The Supervisor is responsible for removing roadblocks & providing solutions to our associates & guests throughout a daily service, as well as guiding the team to real life magic opportunities. While working with the outlet leadership, you will perform assigned duties, including but not limited to promoting associate satisfaction, increasing guest satisfaction, & contributing to resort profitability. 

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

Supervise wait staff on the floor and provide guidance and assistance when necessary Answer phones, assist with guests needs and take reservations Complete daily & weekly checklists, aligning with our resort operations & service standards Maintain accurate menu knowledge, including food, liquor, beer, wine & cocktails Assist with the upkeep of the restaurant to ensure cleanliness POS knowledge & usage Assist with training opportunities & holding the team accountable with leadership Attend weekly meetings as part of your leadership role, including but not limiting to scheduling & forecasting with leadership for the team Maintain an organized, clean, neat & professional workspace, including but not limited to your outlet & outlying areas Adheres to SOPs, including but not limited to phone etiquette, personal appearance, timing & attendance, guest interactions Ability to prioritize tasks to remove roadblocks, create solutions & provide world class guest experiences, using methods like LEAP Assist with using our RMS – sevenrooms for daily service, including but not limited to building accurate guest profiles contact information, preferences, information to create real life magic (anniversaries, birthdays, personal preferences, etc), the reservation process from taking a request to confirm to complete reservation Perform daily huddles with the team, to provide quality information that is accurate & relevant to their daily service, including VIPs, reviewing & demonstrating service standards, checking resort knowledge, etc. Other duties needed, outside of specific job role

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Friendly, out-going personality. Excellent communication skills. Ability to stand up to 8 hours at a time Must be able to speak the English language fluently. Ability to perform basic mathematical functions. Must be able to handle high-pressure situations. Previous restaurant or hospitality experience Must be able to work a variety of shifts – including holidays, weekends, evenings, etc. Strong organizational skills. Ability to effectively perform multiple tasks. Ability to interface professionally with business contacts and customers Strong understanding of hospitality industry helpful.

These skills and abilities are typically acquired through the completion of a high school diploma or equivalent, as well as through a minimum of 2 years of experience in a guest service role.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS:

What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

• Attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental, and vision insurance. Long-term and short-term disability insurance
• Employee and educational assistance program
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in associate break areas

Wisteria Associate Community- Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.

Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.
Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:
- Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
- Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

(Keywords: Restaurant, Busser, Food Runner, Server Assistant, Server, Management, Food Service, Customer Service, Pennsylvania, Hotel, Hospitality)