A Food and Beverage Attendant affects every Guest experience with our restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests' food, beverage, and culinary expectations.

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What will I be doing?

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As a Food and Beverage Attendant, you will play a key role in ensuring the highest quality standards across our restaurants, bars, banquet facilities, in-hotel cafes, and room service. Your primary responsibility will be to deliver exceptional service that consistently exceeds customer expectations. Other responsabilities include;

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\n\nProvide exceptional customer service to all guests, ensuring a memorable dining experience\nGreet guests warmly, escort them to their tables, and present menus\nHandle guest inquiries, special requests, and dietary needs with professionalism and courtesy\nTake accurate food and beverage orders from guests\nRelay orders to the kitchen and bar efficiently\nEnsure timely and correct delivery of food and beverages to guests\nSet up and maintain clean, organized, and well-presented tables and dining areas\nClear and reset tables promptly after guests have finished\nMonitor tables and attend to any guest needs promptly\nPrepare and serve beverages, including alcoholic drinks, with adherence to hotel standards and regulations\nMaintain knowledge of the menu, including wine pairings and cocktail ingredients\nEnsure that all food and beverages are served at the correct temperature and presentation\nAddress any issues or complaints from guests promptly, seeking assistance from supervisors when necessary\nWork closely with kitchen staff, bartenders, and other attendants to ensure seamless service.\nParticipate in team meetings and training sessions as required\nMonitor stock levels of food, beverages, and supplies, and notify management of any shortages\nAssist with inventory management and restocking as needed\nAdhere to health and safety regulations, including proper food handling and hygiene practices\nFollow hotel policies and procedures, including those related to alcohol service and guest privacy\nPromote and upsell food and beverage items to enhance guest experience and increase revenue\nInform guests of any special offers, menu changes, or upcoming events\n

What are we looking for?

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Food and Beverage Attendants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nFriendly, positive, energetic disposition\nCommitted to delivering exceptional guest service\nMotivated to learn new skills and techniques\nSmart and tidy, in appearance\nPositive and willing to participate on a team and work with a winning attitude\nExcellent communication skills in the local language\nFlexible, reliable, and responsive to a range of work situations\nPrepared to manage a variety of customer types, inquiries, and complaints\nKnowledge of alcoholic beverages and mixing of drinks\nPrevious food hygiene experience\nElectronic ordering systems experience\nCash handling experience\n\n

What will it be like to work for Hilton?

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The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

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We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

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We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.