Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests

Job Description

Responsibilities:

To maintain a clean and safe work environmentTo inform guests about all other hotel services and promotions upon requestTo maintain good working relationships with all fellow colleaguesKeep an up-to-date knowledge of the menu, beverage list and wine list.Maintain the telephone etiquette at all times.Take guest orders accurately, honor all special requests.Process pre ordered Meals.Up sell ordersGive appropriate preparation and delivery times.Enter guest orders in Micros POSCommunicate all incoming orders to servers properly.Keep track of all incoming and outgoing orders on floor sheets.Maintain an accurate balance of your bank.Close checks accordingly upon return of servers.Do courtesy call backsProcess AmenitiesHandling guest inquiries and complaints.Inform RC staff of guest check outsAssist RC with checksRun Shift end Micros reportsPay out Tips and GratuitiesDrop cash paymentsAssist with tray and table set ups if necessaryAssist with side work if necessary

QualificationsExcellent communication and organizational skills (Fluent in English)Must be responsible & reliableWork well under pressure in a fast paced environmentMust be able to work well in a team environmentPrevious F&B experience an asset, but not requiredPrevious Micros experience an asset, but not required (training provided)