POSITION: Food & Beverage Manager                 

DEPARTMENT: Food & Beverage

REPORTS TO: Director of Food & Beverage Services

FLSA STATUS:   Salaried Exempt

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

Essential Duties and Responsibilities

Establishes client food & beverage and operational needs for the eventMeet and greet the client in person and on time during assigned schedule as on-the-spot EMTrack Change Sheets for all events; be aware of last-minute changes; keep FO paperwork updatedAssists in developing work plans including scheduling and ordering, and assigns appropriate duties to subordinatesMaintain and update digital signage, ensure all signage is correct including paper signageOversees Food and Beverage operations during event to ensure client satisfaction and quality control standardsDecide issues needing a solution right there and then to make the client happy yet in accordance with company policies and interests and understanding of Departmental responsibilitiesInspects food service facilities to ensure that equipment and buildings meet requirements of state and local health laws and internal regulationsEnsure efficient, effective, professional and respectful communication between all internal and external parties regarding the services we are to provide to the clientJoin pre-event meetings as deemed necessary by the event Sales Manager to discuss event needsAlways ask and/or inform the Sales manager if and when there are issues for an event: the SM may have discussed the issue already, have the history. If not feasible to contact the SM, report asap via email so that the SM is fully up to date and won’t get caught off-guard by the clientMaintains inventory controlAssists with analysis of information concerning facility operation such as daily food sales, patron attendance, and labor costs to prepare budget and to maintain cost control of facility operationsWorks within guidelines for food and labor costsManage event-related information in a concise, professional, and accurate manner, including post-event written reporting in our shared online Event Log for future referenceOther duties as assigned

Supervisory Responsibilities 

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Need to be able to communicate effectively orally and in writing, in English.  It is important to be able to anticipate and effectively deal with the large amount of detail related to event execution.

Education and/or Experience            

College or Vocational School degree preferred. Experience in a related field may substituteMinimum 5 years’ experience in management level position in Food & Beverage or trainingOr equivalent combination of education and experienceKnowledge of operating procedures of a Conference Center, Convention Center, Hotel or similar event-focused operation.Able to work with modern electronic office practices including PC Windows applicationsElectronic affinity helpful to work with signage systems, room lighting, sound and telecomSkills in planning and assist with coordinating work schedulesAbility to work well under pressure, sometimes for extended periods of time

Skills and Abilities       

Excellent organizational and planning skills Strong customer service orientationExcellent communication and interpersonal skills

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site or Remote

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work a flexible schedule, which will include weekends and holidays. Work hours may range from very early morning to late night. On rare occasion, must be able to work additional hours, weekends, overnight or extended stays, as business demands, with prior notice. Work is primarily indoors. Work will involve a considerable amount of walking throughout a 100,000 square foot facility, lifting, and other high-exertion activities. Potentially dangerous chemicals and equipment will be encountered daily during the course of work. May require lifting materials weighing up to 50 lbs. Must be able to work in a crowded, high-activity, high-demand environment. Flexibility is required, as to the ability to meet all requests upon demand. Duties require the use of considerable initiative, creativity, judgment, problem-solving, and working under minimal direction. Requires attention to detail, logical reasoning, ability to formulate ideas and opinions, ability to handle multiple priorities, ability to anticipate needs of the company, ability to implement short- and long-term solutions to needs, ability to plan and implement projects, ability to resolve customer service issues. Requires working under deadlines or pressure, dealing with difficult people or situations involving complex issues, and establishing and maintaining cooperative and productive work relationships. Must have outgoing, positive attitude in dealing with clientele and employees.

A great candidate needs to be willing and able to work highly non-standard schedule. This manager works largely outside standard business 8a-5p weekday hours: very early mornings, late evenings and almost all weekends including all weekends in the slower summer season due to Cruise business. Flexibility is required as the schedule is purely event-driven and may include last-minute rescheduling to accommodate pop-up bookings. This manager will be needed on certain Holidays to manage events such as Thanksgiving week conferences, New Year’s Eve parties and Cruise business over Memorial Day, July 4th and/or Labor Day.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.