Job Purpose:
Supervise, train and guide service staff and ensure guests receive courteous and efficient five-star service.

Key Responsibilities
• Deliver high quality products and services to every guest
• Identify and anticipate customers’ needs and expectations and make recommendations
• Address guests’ requests and handle complaints promptly and to their satisfaction
• Monitor the cleanliness and hygiene of all hardware, utensils and serving-ware
• Assist and perform duties assigned by the Assistant Manager and assume responsibilities in the Assistant Manager’s absence

Competencies and Requirements
Experience: Minimum of 2 years’ customer service experience as Team Leader in a restaurant; experience in a five-star hotel an advantage
Knowledge/Certificates: Good product knowledge of international cuisines and wine; cash handling experience
Education: Secondary school diploma or above
Language Abilities: Fluent Cantonese and Mandarin; good English
Computer Skills: Proficient in MS Office and POS software; knowledge of Micros an advantage