**What will I be doing?** **A Food & Beverage Supervisor’s role is to ensure that our F&B Outlets is run in accordance with hotel objectives and meets all financial and proposed goals in an efficient and controlled manner with a strong emphasis on brand standards, outlet profitability, payroll cost controls, training and leadership of the team\.** Specifically, you will be responsible for performing the following tasks to the highest standards: **Leadership** **·** **To arrange and attend management meetings and offer constructive feedback\.** **·** **Manage break times and allocation of work for team members, ensuring that they are clear on their specific duties, relevant host responsibility rules and regulations\.** **·** **To actively enforce RSA rules\.** **·** **Be responsible for the training of all team members in all aspects of restaurant in accordance with established onboarding plan** **·** **Provide regular feedback on team member’s performance, development opportunities and operational matters, work to ensure that team turnover is minimised** **·** **Be present / co\-ordinate pre\-service period briefings on a daily basis to formally filter through information and develop the product knowledge of team members** **·** **Ensure representatives attend WHS & Blue Energy meetings as required** **·** **Attend weekly and monthly F&B meetings and any other meetings so delegated** **·** **Lead from the front, set a great example to your people and inspire great performance** **·** **Assist in other F&B outlets coverage as required** **Human Resource Management** **·** **To ensure all necessary bar related administration is carried out, including the daily report when required** **·** **To aid in staff recruitment as and when needed by following the correct procedures and conducting reference checks as and when required\.** **Communication** **·** **Confidentiality between the Management team is kept at all times; all communication should be relayed onto the Restaurant Manger** **·** **To ensure sufficient handover and briefing to the team and escalate any concerns with guests or team members to the Restaurant Manager** **·** **To check with kitchen daily that all food items are available before the shift and for functions and communicate them to the team\.** **Operational** **·** **To help maintain the presentation and cleanliness of the restaurant, and ensure that team members are continually partaking in given duties and productivity is maximised\.** **·** **To report maintenance via the correct procedure and follow up on progress\.** **·** **To help maintain a high level of grooming throughout the restaurant and ensure that team members project a positive image at all times\.** **·** **To be fully responsible for all keys issued and ensure that security is maintained at all times\.** **Customer Service** **·** **To deal with any on shift problems in a professional and efficient manner and report to manager\.** **·** **To ensure that you and the team and constantly delivering an exceptional level of service, anticipating needs and engaging with the guest\.** **·** **To measure, record and ensure guests receive their drinks/food in a timely manner** **·** **Ensure our guest’s expectations are surpassed on every occasion and should we fall short of achieving this, ensure the guest is followed up and a satisfactory outcome is reached** **·** **Review and communicate SEP and Quality Assurance results to your team members, and actively develop strategies in order to keep the SEP score above the benchmark** **·** **Assist with greeting, seating and farewelling of guests and support other team members carrying out their duties when required, ultimately ensuring guest satisfaction has been met / surpassed** **·** **Report any guest comments from the shift and general comments on the running of the shift in the Daily Log book, ensuring financial results are accurately recorded** **·** **Ensure database is kept up to date from guest feedback questionnaires** **·** **To deal with any on shift problems in a professional and efficient manner to report to manager\.** **·** **To create rapport with regular guests and new clientele** **Product Supply and Handling** **·** **Monitor stock levels on a daily basis\.** **·** **Monitor all beverage inventory levels, stock holding value and report any out of stock items to the Restaurant Manager\.** **·** **To place stock orders in accordance with Par levels\.** **Training** **·** **To attend training courses or participate in online learning as directed by the Restaurant Manager\.** **·** **To aid in the training and buddy system of new employees in accordance with training schedules and help maintain a high level of company and product knowledge\.** **·** **To develop and/or update restaurant specific training manual for the purpose of maintaining standards service, procedures and product knowledge\.** **·** **Create and implement a training plan each month to improve service standards of staff and improve product knowledge\.** **·** **To follow up attendance to regular training sessions** **Financial Control** **·** **To assist in the monitoring of correct billing and accounting of all transactions\.** **·** **To help maintain the profitability of bar operations and ensure that you are analysing all margins and cost prices\.** **·** **To ensure that all requisitions such as interdepartmental transfers are completed where necessary\.** **·** **To ensure bartenders are correctly recording all beverages used by any means\.** **·** **In addition to the above, the Supervisor would carry out any other reasonable duties directed by the Restaurant Manager** **What are we looking for?** To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: \- Management and/or supervisory Food and Beverage experience \- Able to meet financial targets \- Ability to comply with all Food and Beverage brand standards \- Ability to work under pressure \- Excellent grooming standards \- Willingness to develop team members and self \- Flexibility to respond to a range of different work situations \- Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: \- Degree in relevant area \- Passion for delivering exceptional levels of guest service **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands\. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Food and Beverage_ **Title:** _Food & Beverage Supervisor_ **Location:** _null_ **Requisition ID:** _HOT0BDUZ_ **EOE/AA/Disabled/Veterans**