Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Hotel Theodore first opened its doors in 1930 as the Roosevelt Hotel, named in honor of Theodore Roosevelt, the 26th U.S. president, who had visited Seattle in 1903. From the outset, the hotel embodied the city’s pioneering spirit. Designed by the renowned architect John Graham Sr., whose firm was behind some of Seattle’s most iconic buildings—including the Seattle Exchange Building, the Frederick & Nelson department store (now the downtown Nordstrom), and, under the direction of his son, the Space Needle—the Roosevelt Hotel reflects Graham's distinctive modernist Art Deco style. At 18 stories, the Roosevelt stood as Seattle’s tallest hotel for many years, offering 234 rooms and a lobby that was richly appointed in the elegant French modern style. Unlike the traditional hotels of the era that primarily catered to long-term residents, the Roosevelt Hotel distinguished itself as a destination for travelers, setting a new standard for hospitality in Seattle, then and today. At Pyramid Global Hospitality, we believe in putting our People First. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home. For Full-Time Associates, we offer: Medical, Dental, Vision, Disability, & Life Insurance 401(k) Plan Paid Time Off: 2.15 hours for every 40 hours worked (14 days) 7 Paid Holidays and 2 Personal Days For Part-Time Associates, we offer: 401(k) Plan Sick Time: Accrue 1 hour for every 30 hours worked Join us and experience a workplace that values your success, health, and happiness—every step of the way. Overview The Food Runner is responsible for delivering food to the guest. The Food Runner will assist to maintain the property Standards. The Runner shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Pyramid Global Hospitality Culture as well as promoting the property as both the Destination and Employer of Choice! • Interact with guests when delivering food items • Communicate with kitchen feedback and guest issues • Ensure prompt delivery of food to the guest • Have working knowledge of liquor, beer, wine and food that is served at the property • Ensures the up keeping of restaurant cleanliness • Perform assigned side work and stocking supplies • Clears and resets tables according to specifications of restaurant standards • Adheres to steps of service using the service standards manual • Assist bussers to ensure that tables are pre-bussed throughout shift • Removes plates and silverware from table as guests are finished • Ensures silverware is polished and china and glassware is not chipped • Works diligently to avoid breakage and loss • Keeps refillable beverages always full • Notifies server when bringing coffee, tea or other beverages to tables to ensure proper charges • Completes all opening, on-going and closing side work and manager on duty has signed off on work • Stocks/restocks appropriate linens • Stocks/restocks work stations with appropriate glasses, plates and saucers • Informs server of any potential guest issues • Removes dishes, glasses, silverware or other item from tables and countertops and takes them to the kitchen for proper sanitation • Provides general property information for guests • Offers warm and sincere welcome/farewell for all guests of Pyramid Global Hospitality • including use of guest name & good eye contact with each guest • Maintains an up to date working knowledge of all property amenities as well as any special events • Interacts with property staff in a professional manner, assisting other departments with necessary information • Up sells other property services and amenities to guests • Familiarizes him/herself with all menus • Attends mandatory monthly department meetings and appropriate property and division meetings • Answers questions and/or makes recommendations on menu items • Performs food preparation duties such as bread & butter set-ups, condiment preparation, filling water & ice tea pitchers and any other prep as needed • Verifies the table positions are correct; and the floor around the tables is clean and free of debris • Assists servers with monitoring tables for customer satisfaction, quality and additional service • Addresses any guest issue promptly and with concern • Provides assistance to property staff as needed • Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor. • Acts with responsibility towards all company property, supplies and equipment • Maintains a professional appearance. Follows all Pyramid Global Hospitality dress code standards. • Remains alert, courteous and helpful to the guests and colleagues at all times Associate is held accountable for all duties of this job and other duties as assigned. Qualifications High school education or equivalent experience required Prior food and beverage experience preferred At least six months customer service experience preferred Good food and service knowledge Must be a United States citizen or possess a valid work permit Must be at least 18 years of age Must be able to read, write and speak English Must be able to accurately follow instructions, both verbally and written Must possesses excellent communication skills Must be professional in appearance and demeanor Must be able to work under pressure Must be able to work in a fast paced environment Must have excellent listening skills Must always ensure a teamwork environment Ability to work a flexible schedule that may include evenings, weekends and holidays Ability to multi-task and at times handle a large volume of guests Ability to remain calm and collected when business levels rise Must have the ability to deal effectively and interact well with the guests and associates Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner Must have a passion for creating an exceptional experience for all guests Compensation Range The compensation for this position is $21.55/Hr. - $21.55/Hr. based on qualifications and experience.