Major Responsibilities: Customer Satisfaction: Demonstrates a commitment to meeting patient and customer expectations. 1)Demonstrates a "can do" attitude in all interactions. 2)Partners with hospital associates to meet patient and customer expectations for service. 3)Ensures patient trays are accurate and delivered to the correct unit. Communications: Demonstrates effective communication skills. 1)Demonstrates sound decision-making; takes responsibility for decisions. 2)Demonstrates a respect for the confidentiality of patient information. 3)Demonstrates teamwork in the performance of duties. 4)Maintains HIPAA standards during all communications. Safety and Sanitation: Practices safety and sanitation techniques that meet department standards and regulatory requirements. 1)Utilizes chemicals according to department and manufacturer guidelines. 2)Practices “clean as you go” in day to day task assignments. Keeps work area clean and organized at all times. 3)Removes garbage and boxes in accordance with department standards and regulatory requirements. 4)Washes and sanitizes pots and pans according to department standards and regulatory requirements. Breaks down boxes. 5)Utilizes the appropriate safety technique in the performance of duties. Uses correct body mechanics in the performance of duties. 6)Cleans and stores all utensils, pots, pans, servingware, china, plasticware and flatware according to department standards and regulatory requirements. 7)Performs daily and weekly cleaning assignments according to department standards. 8)Maintains equipment in proper working order. Alerts supervisor when equipment malfunctions. Food Service Worker: Complete assigned task list duties during your assigned shift. 1)Accurately performs patient trayline positions. 2)Delivers patient meal carts and trays that meet customer expectations, department standards and regulatory requirements 3)Delivers and retrieves meal trays and carts within designated time frame. 4)Completes daily job assignments within the time parameters for the designated meal service. 5)Remains aware of disaster plan policy for meal service. 6)Sets up assigned trayline position, in proportion, for patient tray service. Portions food during trayline service according to menu specifications and established guidelines. Replenishes food items as supplies decrease and checks trays against menus for accuracy. 7)Correctly performs dishroom procedures. Sets up dishroom station in proportion for striping dirty patient trays. Department Standards: 1)Observes hospital/department guidelines concerning dress and display of name badge. 2)Attends scheduled department meetings, inservices and other meetings as scheduled. 3)Provides a high quality dining experience to patients and customers that meets their nutritional requirements and service expectations regarding temperature, timeliness and food quality. Utilizes performance improvement processes to identify, assess and evaluate areas for improvement. Education/Experience Required: preferred six months of food service experience. Knowledge, Skills & Abilities Required: Ability to read, write, speak and understand the English language Ability to communicate effectively n/a Physical Requirements and Working Conditions: Various room temperatures Numerous occasions of bending and or lifting as related to essential job activities Ability to perform heavy lifting (lifting 50 to 100 pounds occasionally and or 25 to 50 pounds frequently and or 10 to 20 pounds constantly.) wet, slippery floors contact with cleaning chemicals subject to cuts and burns various shifts and work positions This requirement supersedes any previous lifting requirement effective 08/01/2014. Ability to lift up to 35 pounds without assistance. For lifts over 35 pounds, lifting equipment is expected to be used or lift with at least one other associate when available. Unique lifting/movement situations will be assessed on a case by case basis. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.