Job Summary Summary: Coordinates activities of other food-service employees. Creates an enjoyable dining experience for customers, staff and visitors. Essential Duties and Responsibilities: + Provides quality customer service by providing one-on-one attention to detail. + Oversees and participates in the preparation and service of food and beverage items in accordance with company standards for presentation, sanitation, safety and portion control. + Helps plan menus. + Ensures timely, efficient meal service; supervises serving of meals. + Responds to customer complaints in person at the time of the complaint and via email for electronic complaints. + Trains employees; assigns and coordinates work of employees to promote efficiency and excellence in food and service. + Determines work procedures, prepares work schedules and expedites work flow. + Uses proper systems for completion of required daily/weekly/monthly reports such as inventory-cash reports-production records, payroll and time- keeping. + Responsible for proper cash handling as established by the Food Accounting Manual (deposits - petty cash - change funds). + Orders food and other necessary supplies from approved sources or purveyors. + Directs and participates in the overall sanitation and safety of the facility and employees in accordance with company standards and government regulations. + Develops sanitation schedule and ensures food-service employees adhere to the schedule for cleaning of kitchen and dining area and washing of kitchen utensils and equipment. + Issues written and oral instructions. + Help select and orient employees; oversees staff training in areas of responsibility. + Performs other duties as assigned.