Make your mark for patients
We are looking for a Global Key User for UCB's Contract Lifecycle Management System (CLM) who is engaging, solution-oriented, and proactive to join us in our Public Policy & Legal Operations department based in our HQ, in Anderlecht, Belgium.
As the Global Key User, you will be a key member of our CLM implementation and support team and will be at the heart of deploying, optimizing, and supporting the CLM Platform at UCB. Your expertise and leadership will ensure its effective use across the organization, fostering user engagement and driving continuous improvement. You will be the primary interface between the project team and the end-users, managing and supporting the iDeal champions community, while identifying opportunities to enhance the system and ensure it meets the evolving needs of the business.
Who You’ll Work With
You will collaborate with a diverse community of champions, end-users, technical teams, and business stakeholders, including IT, Legal, Procurement. Reporting to the CLM/iDeal Legal Lead, you’ll play a pivotal role in bridging technical solutions with user needs and business goals.
What You’ll Do
Manage the champions community, providing training, support, and engagement opportunities Develop communication materials to promote system adoption and engagementIdentify opportunities to improve processes and enhance platform functionality to ensure the system meets the evolving needs of the businessCreate and maintain comprehensive documentation for system processes, user guides, and training materialsFacilitate quality assurance and end-user acceptance testing for system updatesReport key metrics and adoption performance to measure system efficiencyAct as the primary liaison between the platform governance team, champions, technical teams, and a variety of stakeholders
Interested? For this role, we’re looking for the following education, experience, and skills:
Bachelor’s degree required, master’s degree preferredBetween 2 and 3 years of experience in an operations role, a legal operations role is a plusStrong organizational, communication, and interpersonal skillsPassion for digital tools and a willingness to learn new systems. Familiarity with data management is a plusFluent in English, with additional languages being a plusAnalytical mindset with data visualization and dashboard experienceProject management or change management experience is a plus
Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!
About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science.
Why work with us?
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equitable opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.
UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on EMEA-Reasonable_Accommodation@ucb.com. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.