We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

The Customer Experience (CX) team delivers owner and user experiences that save time, improve lives, and create personal connections. We strive to build lifelong relationships and turn customers into brand advocates by ensuring they are treated like family.

We are seeking a dynamic U.S. Ford Service Reservation+ Implementation Manager to lead the effort in scaling the new Ford | Lincoln Service Reservation+ (FSR+/LSR+) platform designed to modernize the online service reservation customer experience throughout the U.S. dealership network. As one of the key leads delivering the go-to-market strategy, you will champion dealer enrollment, product launch/implementation, and ongoing sustainment of the FSR+ platform; delivering an unparalleled service scheduling experience that sets our brand apart for customers nationwide. In addition, this role requires maintaining a close relationship with the dealer network and Field teams to effectively bring the voice-of-dealer and customer into the FSR+ product lifecycle, ensuring that their needs and insights are integrated into every stage of FSR+ development and enhancements. By collaborating closely with various functions of the Ford enterprise, including FordBlue, FordPro, Model e, Lincoln, FSR+ Product/IT and more, you will drive the successful launch and deployment of cutting-edge product features.