What You'll Do The Forecasting & Planning Analyst will be responsible in supporting the development & maintaining of Forecasting and Capacity planning processes across the Customer and Compliance Operations teams. This is a critical role in driving our business forward, ensuring our teams are prepared to enable growth and scale successfully. A key deliverable will be providing accurate and informed forecasts to ensure strong operational performance. This will assist in developing and deploying new resourcing tools whilst becoming a key point of contact for resource requirements. Maintain & drive improvements in Customer and Compliance Operations Forecast and Capacity Models, highlighting risk & opportunities in each business based on upcoming headcount & volume trends. Host bi-weekly planning and monthly capacity planning forums with Leaders highlighting forecast variance and Capacity requirements. Analyse data sets to assist with the development of resource models, highlighting key seasonality trends. Build strong relationships and collaborate with stakeholders to understand resource requirements, business trends and impacts as business continues to grow and evolve. Assist in development of reports reflecting metric and forecast performance, with continual review of forecasting methodology to optimise forecast accuracy. Utilise Annual Capacity Plans to support with annual budget cycles. Support Forecasting and Planning Manager to develop & embed new Forecasting and Capacity processes across Operational teams. Partner with key business areas, such as sales, finance, and Talent Acquisition to drive alignment and a common understanding business performance & key challenges. What You'll Need to be Successful Workforce Planning experience in a contact centre, back office, or logistics environment. Demonstrated knowledge and experience in workforce planning technology, forecasting, and scheduling methodologies. Strong analytical and problem-solving skills with proven experience analysing, interpreting, and summarising complex data. Highly numerate, with significant experience of using Excel, Power BI or Google Sheets for data collation and analysis. Experience developing and analysing key metrics as part of critical business decision making. Excellent communicator with the skills and the ability to build strong and positive relationships. Strong interest in and aptitude for technology. Proactive and able to work independently. Strong attention to detail and accuracy is essential. About the Team Goals of team – The Business Ops team supports all CCO functional groups. We focus on workforce planning, internal communications, and reporting. Deliver capacity and workforce planning reporting, tools, and guidance to ensure CCO has the right resources in place, blockers removed, and solutions enabled to support the business. Ensure our business needs have the resources they need to deliver the service. Provide data and insights into the performance of business and finances. Implement an Operating Reporting strategy to standardize and improve how CCO reports on its finance and business health to our senior leaders and external stakeholders. Partner with key stakeholders from various parts of the business, including Financial Planning and Analysis, Global Analytics and Insights, Talent Acquisition, People and culture, Corporate Communications, and more. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Flexible hybrid working We support hybrid work and flexible schedules for our employees. Learn more about our benefits by region here: https://careers.avalara.com/ About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. EEO Statement We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.