Looking for something different? We ARE that something different at RPM Living.
Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus...… we show you the way to success.
The position: The Former Resident Care Associate contributes to the success of the organization by managing the communication and collection process for former residents, ensuring accurate final accounting, timely communication, and high-level customer service.
Responsibilities Maintaining incoming calls on a high-volume phone lineManage inbound and outbound calls in a timely mannerPromptly responds to all former resident concerns and inquiries about final move-out chargesMaintains accurate, detailed records of account communications in necessary platformsManage former resident collections, including communication, payment, and documentationMonitor and maintain collection accounts and payment plansResolve customer billing questions and issuesCommunicates with the onsite team to gather additional information, answer questions, and ensure accurate charge assessmentProvides high-quality customer service and support through appropriate, professional, and timely communication when working with operations teams, residents, and other RPM teamsMaintains integrity of accounts and relationships by keeping information confidentialOther duties as assignedQualifications
Education & Experience:
Strong conflict-resolution and problem-solving skillsBasic bookkeeping/ledger skills desiredExperience working in a high volume call center preferredFamiliarity with CRM systems and practices.Robust collection and delinquency management knowledgeEffective organizational and time management skillsAbility to work independentlyAbility to multi-task, set priorities and manage time effectivelyExcellent verbal and written communication and listening skills
Physical Requirements:
May be required to sit or stand for extended periods of timeMust be able to read documents, computer screens and dataMust be able to hear and understand verbal communications in person and over the phone or computerMay occasionally be required to lift or carry items such as files or office supplies weighing up to 15 poundsMust be able to operate a computer, keyboard, mouse and other office equipmentWork Environment:
This is a remote role.Company Information
Join RPM Living and experience exceptional benefits designed to enhance your life.
Weekly pay for all associates working onsite at an apartment communityComprehensive healthcare coverage available for all full-time, regular associates
Employer-paid employee assistance, mental health, and wellness programs
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
401(k) with robust company match
Opportunities for professional development, career growth, and role-based learning plans
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
Paid time off plus floating holidays and volunteer days
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.
RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.
RPM Living is an Equal Opportunity Employer.
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